LYNDEN, Wash.—Pizza point-of-sale provider SpeedLine announced the opening of a new customer service call center to meet the needs of its growing customer base.
According to a news release, the 50-seat facility hosts a larger team of International Customer Service Association-certified agents to help ensure timely service, even at peak calling times. A new, state-of-the-art phone system streamlines call management, allowing faster response times for incoming calls. The new center also includes a training facility, fully outfitted for computer-based and multimedia training for staff and customers.
"Helping restaurant owners succeed by providing comprehensive software solutions and solid after-sale service has always been our aim," said SpeedLine president John de Wolde. "The new call center gives our team the tools to handle continuing growth without sacrificing service quality and efficiency."
SpeedLine support is available by monthly or annual subscription, or per incident. Subscribers enjoy free phone support as well as regular software upgrades and training opportunities.
SpeedLine is the leading provider of intelligent solutions for pizza point of sale and the No. 1 most-recommended POS of the top 100 pizza companies. A total pizza information system, SpeedLine is designed to help restaurant operators and enterprise chains operate more efficiently and profitably.