VoIP provides Pizza Pizza with virtual call center

 
Dec. 1, 2005

SearchCRM.com: When Pizza Pizza customers in Canada phone in orders, their calls never go to an actual store, and sometimes not even to one of the company's three call centers. With Voice-over Internet Protocol (VoIP), their calls may be routed to a customer service representative sitting in her living room relaying orders by computer.

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Topics: Operations Management , Telecommunications


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