Features, News & Blogs
The Apps of FoodserviceFrom calculating tips to booking a reservation, there's an app for nearly everything in today's foodservice industry. Even the moderately tech-savvy consumers are using popular apps like Urbanspoon and Foursquare to find restaurants, make …
What else can I get you?If you're like most operators, you'll be making some changes to your menu in the coming months. According to the Wall Street Journal, Applebee's has revamped about 80 percent of its menu over the past two years, while more than half of T.G.I. Friday …
A lesson in loyaltyRecession or not, the restaurant industry is here and growing. Consumers spend a huge percentage of their food budgets on eating out at restaurants, and restaurant sales are expected to top $600 billion this year. And yet according to the National …
(Super) Bowling for dollarsIf you listen very carefully you can hear a buzz of anticipation from pizza operators everywhere as we quickly approach the Super Supreme Pizza day of the year, wait for it.....Super Bowl! Bruce Horovitz, of USA Today was quoted as saying, "More …
Revitalize ‘good service’: A foodservice mustFoodservice has always been about delivering the best customer experience by providing the best food, most convenience and best service. However, during the economic recession, people tightened their belts, counted their pennies and scrutinized …
3 trends hitting foodserviceThe PeopleMatter Institute (PMI) put together the 'Top 11 of 2011,' a compilation of the hottest trends from the past year that the service industry should continue focusing on in 2012. From this list I predict the following to be the most prominent …
Adaptation – 3 Categories EvolveBelow is Part II of "Adaptation." Click here to read Part I. The new double cage arrangement changed the dynamic between Lilly and Teddy but in an unexpected way. Once the space was expanded, Lilly became her own piggy (cavy for the sticklers) and …
Food stamps in foodserviceI worked my way through college in the grocery industry in an economically depressed community. I saw the face of poverty every day and the young children who would come in for "breakfast," a can of soda and a bag of chips paid for with $2 in food …
Are we there yet?Happy days are here again. I know. It doesn't feel that way to me either. Granted, things don't seem as dire as they did in 2008, -09 and -10. But it doesn't seem to me — or anyone I know, for that matter — that our national economic …
First impressions still count for new customersDon't believe everything you hear about the restaurant industry in a down economy. Customers are still opening their wallets in restaurants and if they aren't, they may be willing to, given the right value and experience. How do we know? According …
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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.

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