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Five ways to improve customer experience
Corporate trainer outlines how great service can make up for mediocre food.February 7, 2012
 | From calculating tips to booking a reservation, there's an app for nearly everything in today's foodservice industry. Even the moderately tech-savvy consumers are using popular apps like Urbanspoon and Foursquare to find restaurants, make … |
 | If you're like most operators, you'll be making some changes to your menu in the coming months. According to the Wall Street Journal, Applebee's has revamped about 80 percent of its menu over the past two years, while more than half of T.G.I. Friday … |
 | Recession or not, the restaurant industry is here and growing. Consumers spend a huge percentage of their food budgets on eating out at restaurants, and restaurant sales are expected to top $600 billion this year. And yet according to the National … |
 | If you listen very carefully you can hear a buzz of anticipation from pizza operators everywhere as we quickly approach the Super Supreme Pizza day of the year, wait for it.....Super Bowl! Bruce Horovitz, of USA Today was quoted as saying, "More … |
| Foodservice has always been about delivering the best customer experience by providing the best food, most convenience and best service. However, during the economic recession, people tightened their belts, counted their pennies and scrutinized … |
| The PeopleMatter Institute (PMI) put together the 'Top 11 of 2011,' a compilation of the hottest trends from the past year that the service industry should continue focusing on in 2012. From this list I predict the following to be the most prominent … |
 | Below is Part II of "Adaptation." Click here to read Part I. The new double cage arrangement changed the dynamic between Lilly and Teddy but in an unexpected way. Once the space was expanded, Lilly became her own piggy (cavy for the sticklers) and … |
 | I worked my way through college in the grocery industry in an economically depressed community. I saw the face of poverty every day and the young children who would come in for "breakfast," a can of soda and a bag of chips paid for with $2 in food … |
 | Happy days are here again. I know. It doesn't feel that way to me either. Granted, things don't seem as dire as they did in 2008, -09 and -10. But it doesn't seem to me — or anyone I know, for that matter — that our national economic … |
| Don't believe everything you hear about the restaurant industry in a down economy. Customers are still opening their wallets in restaurants and if they aren't, they may be willing to, given the right value and experience. How do we know? According … |
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Culinary Experience for the Innovators (Slides)
Follow industry leaders as they discuss current trends in fast casual dining, what customers are seeking, and how one company operates with a Guest-Driven attitude. Download the slides from …Type: PresentationSponsored by: Fast Casual Executive Summit -
Grand & Toy Refreshes Business Centre’s with a New Look that Includes Stunning Digital Signage Throughout the Stores
Grand & Toy decided to expand their digital signage network to their business centres across the GTA following their success with in-store digital signage throughout their stores in Canada.Type: Case StudySponsored by: ADFLOW Networks -
Customer Experience Technology Buyer's Guide 2012
Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer's Guide will help you find …Type: Special ReportSponsored by: Reflect Systems -
Customer Loyalty in the Restaurant: Implementing an Effective Business Building Loyalty Program
How do you increase customer loyalty, maximize the relationship with your customers, and compete against the myriad of marketing messages targeting your clientele? A well-designed customer loyalty …Type: White PaperSponsored by: Granbury Restaurant Solutions -
Culture Connection: Linking Culture, Brand and Revenue
It's no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees …Type: WebinarSponsored by: PeopleMatter
