Customer Service / Customer Experience

Features, News & Blogs

Commentary: Customer intelligence drives loyalty
By Ashish Gambhir Chances are your restaurant incorporates a rewards program into your customer loyalty initiatives. With the average person having 14 loyalty cards, it seems to reason that rewards …
May 18, 2012
PizzaMarketplace launches Top 100 Movers & Shakers
PizzaMarketplace.com has released its inaugural Top 100 Movers & Shakers, a ranking of the top concepts, leaders and trends in the $38 billion pizza segment. For this report, our 16-person …
May 17, 2012 - Alicia Kelso
Chuck E. Cheese expanding social media presence
Chuck E. Cheese and its agency M/C/C are working to expand the pizza chain's social media presence, and is exploring Pinterest as a result. The strategy is a way for Chuck E. Cheese to broaden its …
May 17, 2012
Domino's UK pushing carryout service
Domino's Pizza UK is promoting any sized pizza for the special price of £9.99 (about $15.80 U.S.) when customers choose carryout service. The deal is valid on any pizza from Domino's menu, as …
May 17, 2012
Using technology to streamline your phone and delivery operations
Phone systems are the lifeline of most pizzerias. For those who conduct most or all of their business via take out and delivery, the phone is the direct and sometimes only connection with customers …
May 16, 2012 - Shawn Chute
Mobile: What your customers are using
Having a mobile strategy in place is important to restaurant operators who are looking for new ways to connect with their guests. Knowing the ins and outs of mobile technologies is crucial as …
May 15, 2012 - Alicia Kelso
Domino's Australia launches Facebook ordering platform
Domino's Pizza has designed and built an ordering capacity on its Australian and New Zealand Facebook pages, which have a combined 728,000-plus fans. The new app is built directly onto both pages …
May 10, 2012 - Alicia Kelso
Chuck E. Cheese's tests gluten-free options
To accommodate guests with special dietary needs, Chuck E. Cheese's has added gluten-free options to its menu. The new food items, which include a gluten-free pizza and chocolate cupcake, is being …
May 9, 2012 - Alicia Kelso
California Pizza Kitchen launches 'thank you' promotion
California Pizza Kitchen launched its annual Thank You Card Promotion this week to say 'thank you' to its loyal guests. From now through July 1, CPK will hand out sealed Thank You Card Envelopes to …
May 9, 2012
Study: Online marketing helps restaurants personalize offers
Restaurants use online and email marketing to provide consumers the personalized offers they prefer, according to new research by the National Restaurant Association released earlier this week. The …
May 9, 2012