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Commentary: Be wary of hiring social media 'experts'
By Debbie Goldberg I just have to get this off my chest. It's seems that at least once or twice a month I hear that so-and-so has decided to open their own business as a Social Media "Expert." Ugh …January 25, 2012
 | The employee screening environment is rapidly evolving, making it hard for businesses to keep up. That's just one reason why businesses are either outsourcing background checks to a partner or are not conducting screenings at all. For those not … |
 | The PeopleMatter Institute (PMI) put together the 'Top 11 of 2011,' a compilation of the hottest trends from the past year that the service industry should continue focusing on in 2012. From this list I predict the following to be the most prominent … |
 | The adventure usually begins with a notice from the bank that a deposit was either short or is missing. It triggers questions of who was supposed to have taken it to the bank and when. When the accountability for the deposit is determined, the … |
| One of the most critical —and sometimes frustrating — challenges managers face today is staffing. In the restaurant industry, being fully staffed with high-quality employees is paramount and a key to success. Customers will not wait or … |
| How did most of your applicants find you? Did they use a job board or did they walk in and ask one of your team members for an application? More and more employers these days are leveraging their social media outlets (Twitter account, Facebook page … |
 | In the past month, I've had some very interesting experiences in my small Louisville, Ky. suburb with two of the world's biggest pizza chains. Both – one in which I was an actual customer – left me disappointed and wondering exactly how … |
| He was a great find. An experienced fast food manager walked in and applied for an open shift manager position. He interviewed well and obviously had a great deal of experience. All of the favorable first impressions were verified with a phone call … |
| Exposure to the elements for any length of time can lead to devastating consequences. Skin unprotected from the sun may result in serious sunburn. With extended exposure to freezing temperatures, human tissue may be susceptible to frostbite. A body … |
 | Is the process of mentoring team members a lost art in your company? I hope not, because the positive investment of your time and energy in someone or a team can produce highly motivated leadership! That's leadership now for your company, and for … |
 | If you have ever grown a young franchise concept from approximately 20 locations to over 100 locations, you would probably agree that this initial growth is much more difficult than say growing from 100 to 200 locations or from 500 to 750 locations … |
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Infographic: How Does Your Training Stack Up Against the Competition?
Would your employee training program make Dick and Jane say "Wow!"…50 years ago? It's time for a new lesson in learning. Connect the training dots to see how your training and evaluation …Type: InfographicSponsored by: PeopleMatter -
Automating Social Recruiting for Better Hiring
Social media has become intrinsic to many people's daily lives — including current and future employees of hospitality and retail organizations. Nearly half, 47 percent, of online adults use …Type: White PaperSponsored by: Kronos Incorporated -
I-9 Compliance: Top Five Best Practices to Help Avoid Fines, Penalties and Brand Damage
Recent Immigration and Customs Enforcement (ICE) raids have raised serious employment concerns in the service industry. High turnover rates and large percentages of immigrant and hourly workers …Type: White PaperSponsored by: PeopleMatter -
Culture Connection: Building Brands, Creating Culture and Driving Revenue Through Outstanding Customer Service
The goal of any service-industry employer—restaurants, convenience stores (c-stores), hospitality businesses or retailers—is to provide unparalleled customer service. This may be brushed …Type: White PaperSponsored by: PeopleMatter -
Online Training ROI: Five Features That Positively Impact Your Bottom Line
"What's worse than training your workers and losing them? Not training them and keeping them." Zig Ziglar, author and corporate success speaker, knows it, research proves it and companies are …Type: White PaperSponsored by: PeopleMatter
