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The most important issue facing restaurant owners today: tip reporting
I've worked many years for tips. I began my restaurant career when I was 14 (don't tell the Labor department). I've been a busboy, a waiter, a bartender, and manager. My brothers were chefs, my …
May 17, 2012 - Rick Casmass
Is it real or counterfeit? Practical tips in detecting counterfeit currency
"Good morning! Thanks for calling XYZ Company; how may I help you?" "Hi. This is Susan down at the bank." "Oh, Hi Susan; How are you?" "I'm fine thank you, but I'm afraid I have some bad news for you …
May 11, 2012 - D. B. "Libby" Libhart
How many people does it take to process a credit card?
I know this sounds like the old joke about a light bulb or a chicken crossing the road, but the way some restaurants operate, the joke is on them. There are many restaurants that have their servers …
May 4, 2012 - Brad Cyprus
Could be deadly, but essential for restaurant operations
It's a gas consumed by millions every day. Plants need it for survival. In fact we exhale it with every breath we take. Virtually every restaurant uses Carbon Dioxide (CO(2)) in bulk form to put the …
April 4, 2012 - D. B. "Libby" Libhart
Would YOU resist a robber?
The young manager knelt in front of the safe, a thousand thoughts cluttering his head. His fingers were nearly frozen with fear as he fumbled with the combination. His heartbeat was pounding in his …
March 13, 2012 - D. B. "Libby" Libhart
Could your restaurant survive a 15% decrease in business?
The question we field more than any other when talking to small merchants is, "Who is making me become PCI compliant?" The answer is too complicated to simply point at one entity and say, "It's this …
February 24, 2012 - Brad Cyprus
The Secret Decoder Ring and Loss Prevention
Over the holidays I watched "A Christmas Story" for the gazillionth time. One of the scenes in the movie is Ralphie getting his secret decoder ring to unlock the mysteries of the universe. His ring …
February 1, 2012 - D. B. "Libby" Libhart
Epic Programs Group expands liability coverage for pizza delivery
Epic Programs Group, a managing underwriter and program administrator providing risk management and insurance solutions, has announced an expansion of coverage available in its newest program for …
January 19, 2012
But I thought it was being done – Inspecting the expected
We may have too much faith that it cannot happen, or won't happen or we're simply naïve. Perhaps we don't seek, therefore we don't find. Maybe it's assumptions, perhaps laziness, or even poor …
January 16, 2012 - D. B. "Libby" Libhart
Wrestling with a million dollar baby - skimming
The restaurant industry is rife with ways to lose profitability. Just when you think you have things buttoned up, a new twist comes along that can threaten your business and you may not even know …
December 27, 2011 - D. B. "Libby" Libhart