Villa Italian Kitchen announces winner of $3,000 sweepstakes

Morristown, New Jersey-based Villa Italian Kitchen today announced the winner of its Holiday Wish & Win Sweepstakes and the grand prize of $3,000.

FEATURES


Building genuine customer engagement in an Instagram world

Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.

What to consider when implementing a restaurant kiosk

A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for a kiosk upon arrival.

How to choose the best rewards for your loyalty program

It's important to set the minimum purchase amount at a reasonable level so customers don’t get frustrated that they are never earning punches and thus feel like it’s not worth trying.

Debunking McDonald's service time criticism

Customers and investors prefer innovation and quality over short wait times.

Four ways the game has changed for restaurant brands

Nimbleness, dynamic customer relationships, customization and millennial insights are all key to brand success, says FOCUS Brands CEO Steve DeSutter.

Nine keys for driving speed of service

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

Deliver more than food; deliver an experience

Lean on your supply chain partners to innovate for you; they have resources and answers.

How technology is personalizing the customer experience

The technology and food experience are now weighted equally in the eyes of the consumer, some experts say.

Uber's move into foodservice showcases importance of convenience

Recent partnerships and service launches show that consumers want convenience and are willing to pay for it.

How to cultivate a loyal guest at your restaurant

Loyal guests don’t just randomly happen: they are cultivated through good food and great experiences.

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NEWS


Mood launches Elements custom music programming

Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a Mood Music designer.

Pizza Patron brings back 'Any 3 for $6.99' campaign

The offer allows customers to buy any three large pizzas for $6.99 without a coupon.

Technomic reveals which brands are tops with consumers

Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options and more.

Interactive Customer Experience Summit coming to Chicago in June

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.

OpenTable launches redesigned website

OpenTable's redesigned version of its website is now live and available to all diners.   "The thoughtful new design and engineering architecture makes the entire experience more visually appealing and the platform more agile than ever before," SVP of Product Management, Jocelyn Mangan, said in a news release.

Pizza Hut UK's digital menu uses eye-tracking technology to help customers order

Pizza Hut UK has launched a new "Subconscious Menu," which includes 20 ingredients ranging from chicken to peppers. According to The Telegraph, however, the ingredients are not the main draw.  The digital menu features eye-tracking technology, developed by Swedish-based Tobii Technology, that helps customers with their orders.

Chuck E. Cheese and Paddington Bear team up for movie promo

Paddington Bear and Chuck E. Cheese launched a promotional offer for the Jan. 16 release of the movie Paddington, starring Nicole Kidman and Hugh Bonneville.

LivingSocial adds communication platform for merchants

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform. According to a news release, with the addition of the Connect features to LivingSocial’s Merchant Center, businesses can now: Personalize...

Dash App adds 'venue atmosphere' feature

Dash Software LLC, a mobile payment platform, has announced the debut of Venue Vibes, a feature that remotely indicates the atmosphere of participating restaurants, bars, and clubs using real-time data. Dash's Vibes feature is currently available at 50 venues in...

Chuck E. Cheese’s honors military families with free tokens

In celebration of Veterans Day, Chuck E. Cheese's will offer all US Armed Forces veterans and active-duty military members 20 free tokens from Nov.

Chuck E. Cheese's tests game-based learning program

Chuck E. Cheese's is currently testing an adaptive learning program, called Brainrush Academy, in its Los Angeles locations.

Sal’s Pizza parent company rewarding unplugged customers

Salvatore's Restaurants, an Italian restaurant group with five locations in Massachusetts as well as the parent company of Sal’s Pizza, is offering its guests free food if they can part with their smartphones long enough to enjoy a meal. Beginning...

Pie Five Pizza encourages paying it forward with #pieitforward campaign

To celebrate National Pizza Month fast casual pizza brand Pie Five Pizza has kicked off the Pie It Forward campaign that surprises one guest at each location with a free pizza every day in October.

Punxsy Pizza to host benefit for city fire department

Punxsy Pizza is hosting the Punxsy Pizza and Prevention benefit again this year for the Punxsutawney Fire Department's three companies, Central, Elk Run and Lindsey, the company announced.

Agilysys adds table management solution

Agilysys Inc., a provider of IT and hospitality software and services, today announced an expansion of the rGuest product offering to include rGuest Seat, a table, reservation and wait list management solution. According to a news release, the application streamlines...

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.