- WHITE PAPERS
Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price, according to new data from the American Customer Satisfaction Index Customer satisfaction,
Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.
Taco Bell is testing test beer, wine, and “mixed alcohol freezes” this summer in a redesigned store format.
Erin Levzow, Director of Digital and E-commerce at Wingstop, points out a key benefit of SMS promotions that you may have overlooked.
Online ordering, and mobile ordering in particular, is no longer simply a nice add-on for consumers,it's an expectation.
Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.
Ninety percent of loyalty program members desire ongoing communications from the programs in which they participate.
Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.
A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for a kiosk upon arrival.
It's important to set the minimum purchase amount at a reasonable level so customers don’t get frustrated that they are never earning punches and thus feel like it’s not worth trying.
Customers and investors prefer innovation and quality over short wait times.
Dallas, Texas-based Pizza Patrón has launched its $3.99 large pepperoni lunch pizzas for a limited time.
Hireology, provider of employee hiring and selection management technology for franchise systems, announced a partnership with Rosati's Pizza to provide a hiring process across more than 100 Rosati's franchises.
Sherron A. Stevens, an 18-year old African American college student from Columbus, Ohio, has authored "Undercover Customer: 100 Ways To Fix Your Broken Customer Service."
On Thursday, March 26, Marco’s Pizza is celebrating National Spinach Day by offering customers a free medium Grilled Chicken Florentine pizza for bringing a can of spinach to the store.
Open digital signage software platform Enplug and restaurant waiting list app Waitlist Me have built a new product integration designed to make it easy for any business to display a list of waiting customers on a digital signage display or TV screen, according to a joint announcement.
Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer experience technologies and disciplines across all consumer channels.
The company is donating 100 percent of sales from 4-8 p.m. on Feb. 23 to the family of Officer Aaron Pearson.
NoshList has changed its name to Waitlist Me, according to a company announcement.
Pizzas 4 Patriots is teaming up with DHL Express to deliver pizza to troops serving abroad for Super Bowl Sunday.
Morristown, New Jersey-based Villa Italian Kitchen today announced the winner of its Holiday Wish & Win Sweepstakes and the grand prize of $3,000.
Elements provides access to a catalogue of more than five million tracks that are fully licensed for commercial use, as well as one-on-one collaboration with a Mood Music designer.
The offer allows customers to buy any three large pizzas for $6.99 without a coupon.
Technomic's Chain Restaurants Consumers' Choice Awards identifies which brands consumers think are the best in service, atmosphere, offerings, healthy options and more.
The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.
OpenTable's redesigned version of its website is now live and available to all diners. "The thoughtful new design and engineering architecture makes the entire experience more visually appealing and the platform more agile than ever before," SVP of Product Management, Jocelyn Mangan, said in a news release.
Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.