Mobile is now the dominant channel of Pizza Hut's digital business, growing more than 4,000 percent in the last three years.
Exceeding expectations on food taste is the best way to assure a great experience across generations.
Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.
Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.
The brand examines sales and coupons to find out what works, and also leverages word-of-mouth messaging from loyal customers.
Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an audience, so enable them.
Seventy-nine percent of consumers trust online reviews as much as personal recommendations.
A robust mobile platform can help brands create a faster, frictionless relationship with consumers.
Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.
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Brands execs are finding success from mobile campaigns by using gamification, loyalty, payments and other features.
Chuck E. Cheese's has introduced Skate Universe, an app that lets gamers help the brand’s mouse mascot dodge obstacles at various skate parks.
CiCi’s Pizza is the latest pizza chain to test a create-your-own concept, jumping on board a growing subsegment driven by fledgling fast casual concepts throughout the country.
CiCi’s will showcase this new prototype at a reopening celebration at its restaurant in The Colony, Texas, on July 19 from 11 a.m. to 2 p.m.
The RapiDOUGH Pizza concept has opened in Providence Town Center in Collegeville, Pa., featuring pizzas, calzones and salads. The offerings are made with locally-sourced ingredients and house-made cheeses, according to a news release. RapiDOUGH Pizza was created by restaurateurs and...
John's Incredible Pizza Company is hosting a kids’ tour in July and August that will feature the band Paradise performing its single, Glitter, as seen on The X Factor.
According to a news release, the tour includes dancing, pizza, games, rides and other attractions.
Buzztime announced today it has reached five million player registrations on the company’s digital gaming platform, a gain of approximately 70 percent over the past year. Buzztime is also announced the integration of Buzztime LIVE gaming events with its BEOND...
Market Research firm Technomic has released new data examining restaurant guests’ intent to return and their reasons for doing so, which vary by generation, according to the research. The research reveals that more consumers report they will return in the...
In a recent study by Yelp of emerging concepts, build-your-own pizza brand, Project Pie, was named No. 1.
TouchBistro today announced that it has integrated the Pay at Table service in the PayPal app with its TouchBistro mobile point-of-sale solution for tableside ordering. Customers at any participating TouchBistro location in North America can now use the PayPal app...
Domino’s has teamed up with Detroit-based Quickly for its new Fan Perks giveaway via social media. According to a news release, the chain is inviting fans to register for the giveaway for the chance to be surprised. Dennis Maloney, Domino’s...
Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission: InMoment. According to a news release, InMoment provides a cloud-based customer experience optimization platform, called the Experience Hub,...
Technomic's 2014 Canadian Consumers' Choice Award winners have been announced and include Arby’s, Pizza Hut and Starbucks.
Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback. “Managers can’t afford to find out about a negative guest experience by reading a rant on Facebook or Yelp,” CEO Skip...
New research from Technomic’s Canadian Consumer Brand Metrics program reveals that Canadians attribute positive dining experiences to five main attributes — quality, service, convenience, value and ambiance.The "Setting the Stage: Consumer Assessments of Décor, Music and Atmosphere at Leading Canadian...
Restaurant discovery app Urbanspoon has compiled a list of diners’ top complaints from its user reviews.
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NoWait announced that it has raised $10 million led by Drive Capital, a $250 million Ohio-based fund focused on Midwestern companies. NoWait helps restaurants replace traditional pen-and-paper and buzzers with its full front-of-house, iPad-based system. Guests use NoWait's recently launched...