Debunking McDonald's service time criticism

.

Customers and investors prefer innovation and quality over short wait times.

FEATURES


Four ways the game has changed for restaurant brands

Nimbleness, dynamic customer relationships, customization and millennial insights are all key to brand success, says FOCUS Brands CEO Steve DeSutter.

Nine keys for driving speed of service

Restaurants can become victims of their own success when high volume slows down service. Check out these tips for satisfying the need for speed.

Deliver more than food; deliver an experience

Lean on your supply chain partners to innovate for you; they have resources and answers.

How technology is personalizing the customer experience

The technology and food experience are now weighted equally in the eyes of the consumer, some experts say.

Uber's move into foodservice showcases importance of convenience

Recent partnerships and service launches show that consumers want convenience and are willing to pay for it.

How to cultivate a loyal guest at your restaurant

Loyal guests don’t just randomly happen: they are cultivated through good food and great experiences.

Report: Restaurant mobile websites slow to load digital orders

If mobile websites included a click-to-order button that routed customers to a geolocation API, the brands' mobile experiences would be better suited to handle each query.

New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating and earning revenue from ATMs.

Three ways restaurants can be smarter with local schools

Online ordering is the perfect way to remind students, parents and school administrators that you care about their needs by offering them a quick and value-oriented way to order their meals.

Wait time zero: The need for speed

Restaurant efficiency experts cite the 7-second rule; a 7-second reduction in customer wait times increases a chain’s market share by as much as 1 percent.

See More »

NEWS


Interactive Customer Experience Summit coming to Chicago in June

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.

OpenTable launches redesigned website

OpenTable's redesigned version of its website is now live and available to all diners.   "The thoughtful new design and engineering architecture makes the entire experience more visually appealing and the platform more agile than ever before," SVP of Product Management, Jocelyn Mangan, said in a news release.

Pizza Hut UK's digital menu uses eye-tracking technology to help customers order

Pizza Hut UK has launched a new "Subconscious Menu," which includes 20 ingredients ranging from chicken to peppers. According to The Telegraph, however, the ingredients are not the main draw.  The digital menu features eye-tracking technology, developed by Swedish-based Tobii Technology, that helps customers with their orders.

Chuck E. Cheese and Paddington Bear team up for movie promo

Paddington Bear and Chuck E. Cheese launched a promotional offer for the Jan. 16 release of the movie Paddington, starring Nicole Kidman and Hugh Bonneville.

LivingSocial adds communication platform for merchants

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform. According to a news release, with the addition of the Connect features to LivingSocial’s Merchant Center, businesses can now: Personalize...

Dash App adds 'venue atmosphere' feature

Dash Software LLC, a mobile payment platform, has announced the debut of Venue Vibes, a feature that remotely indicates the atmosphere of participating restaurants, bars, and clubs using real-time data. Dash's Vibes feature is currently available at 50 venues in...

Chuck E. Cheese’s honors military families with free tokens

In celebration of Veterans Day, Chuck E. Cheese's will offer all US Armed Forces veterans and active-duty military members 20 free tokens from Nov.

Chuck E. Cheese's tests game-based learning program

Chuck E. Cheese's is currently testing an adaptive learning program, called Brainrush Academy, in its Los Angeles locations.

Sal’s Pizza parent company rewarding unplugged customers

Salvatore's Restaurants, an Italian restaurant group with five locations in Massachusetts as well as the parent company of Sal’s Pizza, is offering its guests free food if they can part with their smartphones long enough to enjoy a meal. Beginning...

Pie Five Pizza encourages paying it forward with #pieitforward campaign

To celebrate National Pizza Month fast casual pizza brand Pie Five Pizza has kicked off the Pie It Forward campaign that surprises one guest at each location with a free pizza every day in October.

Punxsy Pizza to host benefit for city fire department

Punxsy Pizza is hosting the Punxsy Pizza and Prevention benefit again this year for the Punxsutawney Fire Department's three companies, Central, Elk Run and Lindsey, the company announced.

Agilysys adds table management solution

Agilysys Inc., a provider of IT and hospitality software and services, today announced an expansion of the rGuest product offering to include rGuest Seat, a table, reservation and wait list management solution. According to a news release, the application streamlines...

US Foods honors pizzerias for family-friendly attributes

US Foods has named its top five restaurants for family-friendly dining. The restaurants were chosen from US Foods’ customer rosters based on their unique offerings that appeal to entire families.

Kentucky company launches self-service reservations widget

Louisville, Ky.-based QSR Automation announced the release of DineTime Host version 3.0, a browser widget that when added to a restaurant's website provides self-service reservation options that sync in real time.

OrderUp to target underserved delivery market

OrderUp, a Baltimore mobile and online food ordering and delivery service, announced the company raised $7 million in funds for nationwide expansion and delivery technology.

See More »

Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.