How do you become the UBER of food?

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When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.

FEATURES


Fresh Brothers solves heavy traffic delivery problem with virtual store

With the concept, the company has increased two stores' business by about 15 percent without adding much labor.

Pizza Hut named an initial partner for Visa's new, simplified ecommerce service

Mobile is now the dominant channel of Pizza Hut's digital business, growing more than 4,000 percent in the last three years.

Are Millennials really that hard to please?

Exceeding expectations on food taste is the best way to assure a great experience across generations.

Why is the speakeasy bar concept growing internationally but not in the US?

Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.

LevelUp: Consumers increase spending with iBeacon technology

Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.

How Pie Five expanded using local marketing strategies

The brand examines sales and coupons to find out what works, and also leverages word-of-mouth messaging from loyal customers.

5 ways to ramp up your restaurant's customer service

Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an audience, so enable them.

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

How technology expands the customer experience beyond the restaurant

A robust mobile platform can help brands create a faster, frictionless relationship with consumers.

McDonald’s automated cashier: Will it win with millennials?

Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.

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NEWS


Chuck E. Cheese’s mobile app game awards in-store ticket redemption

Chuck E. Cheese's has introduced Skate Universe, an app that lets gamers help the brand’s mouse mascot dodge obstacles at various skate parks.

CiCi’s Pizza testing create-your-own prototype

CiCi’s Pizza is the latest pizza chain to test a create-your-own concept, jumping on board a growing subsegment driven by fledgling fast casual concepts throughout the country. CiCi’s will showcase this new prototype at a reopening celebration at its restaurant in The Colony, Texas, on July 19 from 11 a.m. to 2 p.m.

New RapiDough Pizza concept allows guests to order via iPad kiosks

The RapiDOUGH Pizza concept has opened in Providence Town Center in Collegeville, Pa., featuring pizzas, calzones and salads. The offerings are made with locally-sourced ingredients and house-made cheeses, according to a news release. RapiDOUGH Pizza was created by restaurateurs and...

John's Incredible Pizza Company launches kids’ tour

John's Incredible Pizza Company is hosting a kids’ tour in July and August that will feature the band Paradise performing its single, Glitter, as seen on The X Factor. According to a news release, the tour includes dancing, pizza, games, rides and other attractions.

Buzztime reaches five million player registrations, adds new game options

Buzztime announced today it has reached five million player registrations on the company’s digital gaming platform, a gain of approximately 70 percent over the past year. Buzztime is also announced the integration of Buzztime LIVE gaming events with its BEOND...

Papa Murphy’s scores high for guests’ ‘intent to return’

Market Research firm Technomic has released new data examining restaurant guests’ intent to return and their reasons for doing so, which vary by generation, according to the research. The research reveals that more consumers report they will return in the...

Project Pie ranked on top of Yelp’s emerging brands category

In a recent study by Yelp of emerging concepts, build-your-own pizza brand, Project Pie, was named No. 1.

TouchBistro adds Pay at Table service in PayPal app

TouchBistro today announced that it has integrated the Pay at Table service in the PayPal app with its TouchBistro mobile point-of-sale solution for tableside ordering. Customers at any participating TouchBistro location in North America can now use the PayPal app...

Domino’s launches ‘surprise and delight’ social media campaign

Domino’s has teamed up with Detroit-based Quickly for its new Fan Perks giveaway via social media. According to a news release, the chain is inviting fans to register for the giveaway for the chance to be surprised. Dennis Maloney, Domino’s...

Mindshare, Empathica team up to offer customer experience data platform

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission: InMoment. According to a news release, InMoment provides a cloud-based customer experience optimization platform, called the Experience Hub,...

Pizza Hut named kid-friendliest chain in Canada

Technomic's 2014 Canadian Consumers' Choice Award winners have been announced and include Arby’s, Pizza Hut and Starbucks.

LRS introduces survey app to address real-time service issues

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback. “Managers can’t afford to find out about a negative guest experience by reading a rant on Facebook or Yelp,” CEO Skip...

Canadian diners want quality, convenience and ambiance

New research from Technomic’s Canadian Consumer Brand Metrics program reveals that Canadians attribute positive dining experiences to five main attributes — quality, service, convenience, value and ambiance.The "Setting the Stage: Consumer Assessments of Décor, Music and Atmosphere at Leading Canadian...

Diners' top complaints include slow service, no menu substitutions

Restaurant discovery app Urbanspoon has compiled a list of diners’ top complaints from its user reviews.

NoWait receives $10M in funding to expand mobile app

NoWait announced that it has raised $10 million led by Drive Capital, a $250 million Ohio-based fund focused on Midwestern companies. NoWait helps restaurants replace traditional pen-and-paper and buzzers with its full front-of-house, iPad-based system. Guests use NoWait's recently launched...

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Consumers value great customer service. If you give customers an experience that exceeds their expectations, they'll gladly pay more for it...and recommend you to their friends! Deliver a bad customer experience, you'll be the one paying the price.