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Nearly half of the top 100 restaurant chains don't have a native app, even though consumers expect one. Gleaning wisdom from over 1 million app reviews has revealed some interesting lessons and principles, from both the well-done apps to the mobile flops.
Just how long do we have before these autonomous flying delivery trucks fill our skies like a perpetual "day of the locusts"?
Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.
Although our 11th annual Fast Casual Executive Summit isn't until Oct. 9-11, you can get in at $595 as opposed to the regular price of $795 if you register by Friday. If that's not enough incentive to join us in sunny California for the summit, below are top five reasons you need to put his amazing event on your calendar.
Legal hacks of credit card fees may seem complicated at first, but once understanding the three basic components of payment processing statements, they become as easy as swiping the card.
It's called Prime Day and Amazon clearly sees it as a prime opportunity to make a major entry into the restaurant delivery business.
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.
Longtime pizza chain, Hungry Howie's and relative newcomer, MidiCi, take very different approaches to the category but still have something very fundamental in common.
The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.
Americans are feeling the love a little more these days for fast food, according to this year's customer satisfaction survey and index for the food service industry. But, as a nation, our true love is still heading out to a full-service restaurant for a meal.
Mobile Payments Today Editor Will Hernandez went to the National Restaurant Association Show for the first time to get a look at how restaurants are connecting with the connected consumer.
Persona Pizza may be small now as a chain, but its chef and co-founder has big plans and even bigger passion for his product.
By harnessing the power of smart loyalty and letting customers control their own experience, brands can create a superior consumer journey.
The annual Harris Poll EquiTrends Restaurant Brands of the Year have been named as the result of the massive survey of Americans and restaurant preferences.
Third-party sites generate sales — and often new customers — so they don't want to shut off the tap. But they're pulling their hair out over the transaction fees, the labor costs and the loss of control over the customer experience.
A new poll finds there's a lot of confusion out in America's restaurant dining rooms about just what those menu items really are.
In this first of a three-part series, we take a closer look at the chain that claims it's inventing a new restaurant sector that combines speed and quality into an idea that some industry analysts say the market is clamoring for.
Summer is just around the corner and so are the odors inherent when warmer weather and food mix at your restaurant. Here are six tips from the maintenance experts at Cintas to keep down the stink this summer.
I'm introducing myself as the new Food Editor of this site, as well as starting us off with a handful of my observations about YOU, from this year's NRA meeting in Chicago.
Results are in from a study created via a mobile insights platform that captures customer impressions of some of the nation's premier QSR brands.