- WHITE PAPERS
Graphics and signage can make a significant difference to a restaurant’s connection with its customers. To that end then, we provide six tips on how to approach that topic to get the best results for your business.
Geoff Smith, CMO of CrowdTwist, provides insight on the benefits of multichannel loyalty programs.
Today's coeds have high expectations for even the fastest food that they order.
Restaurateurs who seek REAL certification say it’s a tough and sometimes painful process. But they are quick to add that it can end up paying off big for a restaurant brand.
Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to becoming students of human behavior.
In the annals of gaming history, this summer will go down as the summer of Pokemon Go. The augmented reality game has players worldwide out on the streets and everywhere else, attempting to catch Pokemon in just about every nook...
It's no secret that online reviews can be very beneficial for a restaurant's reputation and business. But many restaurateurs are not aware that they can use paid social promotion to win reviews, making the most of the ad dollars you spend on Facebook, Instagram and Twitter.
As we cruise through 2016, with nearly 80 percent smartphone adoption, there is little debate: A restaurant brand's digital program is now of paramount importance. With restaurants enjoying higher average ticket size and increased visit frequency due to digital ordering...
The public relations folks at Yum! Brands recently took a moment to give us a peek inside their menu innovation process.
Back in the 1800s when photography was first invented, it would have been hard to imagine people using the technology to document lunch. As restaurants are quickly discovering, however, food photography is not something to be dismissed as a passing fad.
Nearly half of the top 100 restaurant chains don't have a native app, even though consumers expect one. Gleaning wisdom from over 1 million app reviews has revealed some interesting lessons and principles, from both the well-done apps to the mobile flops.
Just how long do we have before these autonomous flying delivery trucks fill our skies like a perpetual "day of the locusts"?
Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.
Although our 11th annual Fast Casual Executive Summit isn't until Oct. 9-11, you can get in at $595 as opposed to the regular price of $795 if you register by Friday. If that's not enough incentive to join us in sunny California for the summit, below are top five reasons you need to put his amazing event on your calendar.
Legal hacks of credit card fees may seem complicated at first, but once understanding the three basic components of payment processing statements, they become as easy as swiping the card.
It's called Prime Day and Amazon clearly sees it as a prime opportunity to make a major entry into the restaurant delivery business.
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.
Longtime pizza chain, Hungry Howie's and relative newcomer, MidiCi, take very different approaches to the category but still have something very fundamental in common.
The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.
Americans are feeling the love a little more these days for fast food, according to this year's customer satisfaction survey and index for the food service industry. But, as a nation, our true love is still heading out to a full-service restaurant for a meal.