New mover marketing programs establish customer loyalty

Even as digital efforts grow, many operators experiencing high response rates with targeted marketing packages.

Commentary: How to avoid losing customers' interest

The whole idea of 'best practices' is to repeat success; however people are fickle and if they've seen it before, it will be less effective.

Restaurants leverage football season for new promotions

Television campaigns pick up and new themed products roll out.

Tools for foodservice social media campaigns

A social media expert reviews lessons learned from the Foodservice Social Media Universe event.

Pass the baked potatoes

Will NYC's ban on large sodas lead to more regulations against the restaurant industry?

How Plink works: A Q&A with CEO Peter Vogel

At this year's Retail Customer Experience Executive Summit, attendees got to spend some time with Peter Vogel, CEO of Plink, a platform that allows shoppers to earn points and rewards by dining and shopping offline. Brands that have tested Plink...

Chuck E. Cheese taps 'mom bloggers' as brand advocates

Effort is part of the brand's marketing transition to shift message toward parents.

Commentary: How to build customer demand counter-intuitively

By limiting capacity, while maintaining good quality and service, operators can assure that demand remains high.

Wisconsin's Toppers Pizza aims for 500 stores by 2020

CEO discusses expansion into new markets, brand differentiating.

Commentary: 5 ways to deal with negative online reviews

Negative online reviews don't have to kill a restaurant's reputation.

Restaurants take the lead in hunger crisis aid

A new report shows that one in five Americans don't know how they'll afford their next meal.

It’s not a chicken-and-egg scenario: quality comes before sales

By assessing applicants for their behavioral preferences, you can find out if an applicant has the energy to work the drive-thru, the customer service for the cash register or the trustworthiness to cover the late shift.

A look at Domino's new store prototype

Slideshow highlights new design elements such as "Pizza Theater" and flatscreen TVs.

College-aged Millennials shaping foodservice trends

Trends such as ethnic cuisine, late-night ordering and meatless options expected to grow.

How to fight for more social media resources in your company

Paradox: In an age of technology advances being gobbled like Pez, marketing and customer service are somehow getting more labor-intensive, not less.

Tapping into the college Millennial foodservice consumer

Younger consumers prefer snacks, late-night options.

Game changers and shapers inspiring product development and innovation – Part 2

Settings in demand during economic recovery include approachable, family friendly dining, vibrant, inspired, authentic and rustic.

Domino's launches new logo, store design

Store prototypes include flatscreen TVs, grab-and-go snack items and a viewing area to watch pizza preparation.

Digital technology helping restaurant operators reach more guests

A Q&A with OLO founder and CEO Noah Glass on the new digital customer and the technology driving their dining experiences.

Gatti's Pizza's gluten-free promotion sets record

Gatti's restaurants in Austin answered more than 28,000 phone calls, and gave away more than $50,000 worth of gluten-free pizza to customers in one day.

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