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Michael Hagan, COO of LevelUp, discusses the company's mobile payment and loyalty app during the 2012 NRA Show. The app is the second largest of its kind geared toward the restaurant industry.
You need communications system that helps you manage the entire customer ordering experience; one that can generate the business data you need to implement the right operational changes.
Mike Handy, founder of GoWaiter.com, talks about the company's delivery service during the 2012 NRA Show. Handy also discusses the delivery trend among QSR chains in the industry.
Panel discusses trends in the table and delivery service spaces as they apply to restaurant strategies.
Company will gauge results from Minnesota rollout before making a decision to go national.
We all know that our friends and families influence us if they give us a recommendation…or a ‘stay away!’ …for a vendor or business. And those recommendations have proliferated in the social media sphere through sites like facebook and Yelp....
Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was an exhibitor at the 2012 National Restaurant Association Restaurant, Hotel-Motel Show in Chicago.
When your phone line is busy, or your staff too busy to do more than take orders, you will miss out on opportunities to upsell customers.
While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features that make a QSR stand out.
Ninety five percent. That’s right, 95% of all consumers are on Facebook, according to our latest research findings across both North America and the UK. We asked more than 12,000 consumers from all age and income groups to tell us about their social media usage last month.
In the age of social media, companies should have immediate crisis plans and proactive training programs.
Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.
Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.
Cross training allows your business to function with a lean staff, without that constant fear of being caught understaffed.
Look at any costs of doing something a little extra for your guests as part of your marketing program.
The Colorado Center's mission is to promote health and prevent disease by reducing obesity and the rates of weight-related chronic diseases, and this new concept fits that mission.
Hispanics are more likely to visit a restaurant with friends and family than the general population.
Mobile-based loyalty programs allow you to connect with your customers anytime through text messaging so you can send instant incentives, which can stimulate sales when you need it most.
The new layout allows brands to interact privately with customers and stay updated on page data.
Targeting young people online seems logical but older Americans have embraced technology, too, and want the benefits and ease of new devices and services.
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