Three restaurant website trends that are here to stay in 2014

Menus, hours, etc., are much easier to access via mobile devices when you have a mobile-friendly website.

Day makers: Encouraging engagement beyond the holiday season

One Dunkin' franchisee instills the holiday spirit and appreciation for his employees all year.

Customer experience research unveils shortcomings in restaurant industry

Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.

CEO: EMN8 rebrands to keep up with digital, international trends

The company's new loyalty service allows customers to engage with a brand across multiple channels.

Chuck E. Cheese's brings focus back to birthday parties

The company is testing three new major attractions for kids, as well as a new token price structure.

Pay-at-table app adds marketing, customer feedback features

TabbedOut's new feature allows merchants to track information about customer visits and order preferences.

Uno Chicago Grill engages customers with tabletop technology

Casual dining is the last space where customers give their credit card to someone who walks away with it.

Take care of your customers

Kelly Roddy, CEO of Schlotsky's, was part of the CEO panel during the recent Fast Casual Executive Summit in New Orleans. He said that operators are currently experiencing tough challenges with the economy, the legislative environment and more competitive. To...

Mobile websites made easy – tips and tricks for restaurant operators

62 percent of consumers are less likely to choose a restaurant if they can't read the menu on a mobile device

FCES panel: Ready or not, mobile payments are coming

Mobile payments provide the ability to more personally interact with your guests, and gain more data about their habits.

How to get a customer to come back to your restaurant

The most successful small businesses get more than 60 to 70 percent of their customers coming back on a monthly basis.

3 tips for responding to Yelp reviews

Sending a private message is like sending a personal email and is best used to thank patrons for writing a positive review.

Fun and games: Why restaurant customers respond to gamification apps

Gamification elements, like points and feedback, make us want to continue participating and engaging with the brand.

Delivering more than pizza

With the holidays around the corner, think creatively about using delivery to achieve something great.

How tablets are changing the dining experience

Tableside tablet developers recently reported a month-to-month growth rate of 35 percent in adoption by restaurants.

Do you know your customer loyalty quotient?

Customers buy 20 percent more product and also accelerate purchase frequency by 20 percent when motivated by a reward.

CFO: Domino's digital channels enhance brand, loyalty

Data from digital platforms allows brands to create more targeted promotions based on customers' behavior and history.

Papa Murphy's prototype created to redefine Take 'N Bake

Digital menu boards are a key design feature in the brand's new store design.

How negative word-of-mouth marketing can help your brand

Negative comments indicate brand passion that can be turned into engagement.

5 things wrong with your mobile website

It will make a huge impact if you convert your menu out of the pdf format on your mobile site.

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