5 must-have features on a restaurant website

If a customer can't find your restaurant, they aren't going to eat there — make all of your contact info visible on every page, and that includes phone and full address.

Idiot-proof restaurant equipment innovation

Equipment innovation is innovative when it solves a technical problem and adds shareholder value.

Engaged customers are 10 times more likely to visit a restaurant

To be most effective, communications have to be ongoing and not limited to when a customer dines.

Consumers driving the need for restaurants to adopt mobile solutions

Some experts predict mobile payments to reach critical mass in three to five years.

Commentary: What you can learn from Panera's 'hidden menu'

Does having a secret menu make sense? The answer is, possibly.

NoshList CEO: 'Mobile is about to change everything about restaurants'

Mobile is a growing channel that pushes promotions and specials, provides better service and offers payment options.

Restaurant brands pitch in for Oklahoma tornado relief

Chains have been handing out food to victims and first responders, as well as directing their social fan base to relief organizations.

Catering treats and snacks on the boardroom table

For frozen treat brands, developing a catering and off-premise consumer experience provides an opportunity to weatherproof the concept.

Tourists are coming: Is your restaurant ready to accommodate?

Since most foreign tourists won't have access to a PC during their trip, it's critical to offer mobile-based feedback mechanisms featuring short, multi-language surveys.

Domino's franchisee using self-service kiosks to reach college crowd

Kiosks in college dorms incentivize students by offering $1 off if they order there rather than via computer or phone.

Connecting with franchisees and frontline employees to catalyze innovation

Creating more connections with managers, employees and franchise owners who work with customers on a regular basis will inject new perspective into the innovation process that are rooted in observations and experience.

How to optimize your restaurant menu on your website

Showcase your featured specials right on your homepage to draw first-time visitors in and build excitement around your limited-time offering.

Millennial marketing guru gives sneak peek of Fast Casual Executive Summit keynote

Creating brand fans out of Millennials -- consumers ages 18 to 34 -- is key for every restaurant's success.

Domino's CEO not worried about emergence of fast casual pizza

The big pizza players are taking share away from regionals and independents because of their technology advantage.

What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

Square CEO: Register's new features speed up service

Legendary basketball coach John Wooden used to ingrain the fundamentals in his players' heads. He'd teach grown men how to tie their shoes before they'd even take the practice court. "The player who learned the fundamentals of basketball is going to have a much better chance of succeeding," he once said.

CiCi's Pizza adds to-go option for its signature buffet

The brand's new Crisp Baked Wings have generated 40 percent more sales than its previous coated wings.

5 ways to turn customer complaints into incremental sales

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

Pie Five CEO: Fast casual pizza category fills a void

By finding the right equipment, the brand has combined individualized, customized and fast.

Why tablets deserve a spot on your restaurant's technology menu

Restaurants are interested in adoption for a variety of purposes, including running their point-of-sale system in store, implementing self-serve ordering stations, and promoting loyalty program sign ups.

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