- WHITE PAPERS
Consumers consistently site dirty bathrooms as the primary reason for not returning to restaurants.
Expect mobile and human resources technology to grow significantly.
It's time to think of the off-premise sales opportunity as the fastest growing opportunity our restaurants have.
Every frustration that you eliminate from your restaurant's website removes a barrier that stops a visitor from becoming your customer.
Takeout, dine-in, curbside and catering are all very different products and services and your customers will come for each of these reasons if you do a good job at designing the experiences.
With almost 50 percent of all searches for restaurants being done by mobile devices, a mobile marketing strategy is no longer just a good idea, but a means for future survival.
With its new solution, Boloco guests can play games while they wait for their food.
By Jitendra Gupta, CEO of Punchh On Nov. 14, a U.S.
NetWaiter's co-founder discusses how online ordering has changed from a convenient operational tool to a marketing asset.
Most technologies can help you give exceptional customer service without extraordinary effort.
Benefits include speed, consumer convenience and upselling capabilities.
Consumer drivers, health trends, consumer disconnects and flavor trends lead to a focused health and wellness strategy development.
How one small chain changed the anonymous Twitterverse into a ripe platform from which to harvest one-to-one digital customer relationships.
While entertainment-based apps help create a brand's personality, informative apps can benefit both the consumer and the operator.
Form partnerships with like-minded individuals and integrate the brand with its community, employees and partners.
Foodservice expert Jim Sullivan looks at how to maximize performance by taking care of the basics.
As QSR and casual dining segments increase their late-night business, fast casual remains absent in this growing space.
Mobile website visitors are in a rush; make sure all of the information they need is easily and quickly accessible.
As consumers become more comfortable with mobile payments, restaurant owners are looking for inexpensive ways to provide them.
Most online conversations are positive; however customer service is an easy point of contention.