Guests can now text in their pizza orders at Mazzio's

Tulsa, Okla.-based Mazzio's Italian Eatery has launched a new system that allows guests to place a previous order from their cell phones. The new text ordering capability is part of Mazzio's rollout of the cloud-based point-of-sale platform. This new...

Chuck E. Cheese hosts Pinterest contest

Chuck E. Cheese's has launched a "Flat Chuck E." Pinterest contest that will award five winners a month's worth of family trips to the restaurant. The blog, HolyJeansnMyFavoriteThings outlined the new contest, which runs through Feb.

Mellow Mushroom delivers surprise to soldier's family

A soldier currently serving in Afghanistan wanted to surprise his wife for her birthday with her favorite pizza — Mellow Mushroom. So, he emailed the company asking if they would deliver to his address and had his information ready to...

Study: Effective customer service comes from kindness, not speed

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from AchieveGlobal, a global workforce development firm. The study shows the emotional aspect of customer service is most...

Restaurants with engaged employees rank high in customer satisfaction

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting firm DecisionWise. While working with U.S. restaurant chains to measure and improve levels of company-wide employee engagement, DecisionWise quantified the impact on guest perceptions.

Chuck E. Cheese unveils new online game and double ticket promo

Chuck E. Cheese fans can win up to 50 free tickets for playing the chain's new online game, Chuck E.

How businesses will use online customer feedback in 2013

Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best possible customer experience in that location or store.

Papa John's offering BOGO pizza to loyalty members

Through Jan. 7, Papa John's is offering its Papa Rewards members a free pizza if they place another order of $12 or more. The following announcement was mailed out Dec.

Report: Consumers likely to share complaints about restaurant cleanliness

SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience.

Commentary: Rising consumer interest in food makes 2013 look prosperous

People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.

Chuck E. Cheese unveils new interactive website

In an effort to shift its marketing focus to parents, Chuck E. Cheese offers the ability to pre-plan visits to its restaurants.

NCR Aloha integrates with E la Carte's tablets to enhance restaurant experience

E la Carte, developer of the Presto tablet tableside ordering system for the hospitality industry, announced that it has entered into a strategic agreement with point-of-sale and restaurant technology solution, NCR Aloha. This partnership allows NCR Aloha customers to take...

Patxi's Pizza provides local marketing support for fundraising campaign

Patxi's Pizza announced that its "52 Weeks of Giving" community fundraising program raised more than $83,000 in 2012. This is up from $55,000 raised in 2011. Patxi's Pizza started the program in November 2010, with the goal of providing community support to organizations, who shared Patxi's passion for education and children's health and welfare.

Digital menu provider upgrades software

Noventri, a digital menu provider, has updated its Noventri Suite digital signage/menu software. The most impressive feature of the new release, Version 2.6, is the HTML Capture capabilities, according to a company press release.

Points-based mobile loyalty service now available for small operators

A new subscription-based loyalty service once available to only large businesses is now ready for smaller and single-location businesses, including restaurants. Perka Flexpoints leverages an enterprise-class retail information system and connects business owners to customers via mobile phones to increase...

Uncle Maddio's rewards return customers with free meal

Uncle Maddio's is hosting a customer appreciation "Bounce Back" day all day today and Dec. 7.

Technomic outlines restaurant visit drivers

Techmonic's new report, "Menu Positioning and Occasion Driver Consumer Trend," outlines consumer behavior and preferences regarding dining occasions. The report concludes a variety of reasons consumers choose to eat away from home, and offers ideas on how restaurants can understand...

Obamacare comments hurt Papa John's reputation

Anti-Obamacare comments from Papa John's CEO/founder John Schnatter, as well as a major Applebee's franchisee, appear to have driven down both chains' consumer perception, even two weeks or more after those remarks were made, according to research firm YouGov BrandIndex....

Study: Brand social media connections drive purchase behavior

A new study issued by digital advertising technology company SocialVibe reveals that 70 percent of consumers actively engaged in social media have made a purchase as a result of being connected to a brand online — whether on Facebook, Twitter,...

CiCi's unit treating Hurricane Sandy victims to Thanksgiving meal

The CiCi's Pizza restaurant at 1776 E. Gun Hill Rd., in the Bronx, N.Y., is not only staying open on Thanksgiving Day, Nov.

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