Pizza Hut adds carry out deal for March Madness

Pizza Hut has introduced a new deal available now through April 6 to take customers through the end of the NCAA men's basketball tournament. During this time, Pizza Hut customers can order the Hut Lovers Deal — any large two-topping...

Empathica launches social media component for CEM solution

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to multi-unit restaurants, has added third-party feedback and enhanced text analytics capabilities to its platform. The new universal feedback API allows businesses to import any unstructured text feedback — such...

Report: Restaurant deals no longer driving traffic

With restaurant visits on a deal or discount down last year, it appears that restaurant customers may perceive the price of deals offered over a length of time as regular pricing, according to The NPD Group. NPD's foodservice market research...

Localized and personalized top 2013 customer experience trends

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to restaurants and other industries, predicts that 2013 will be a pivotal year for improving customer relationships. The company is making this prediction based on the increased demand for its...

Pizza Nova adds mobile marketing and loyalty solution

Toronto-based Pizza Nova Take Out Ltd., announced today that it has selected SAMY as its mobile marketing solution. SAMY, provided by MobileBits, is a patent-pending, mobile marketing and loyalty network that will enable Pizza Nova to connect with mobile consumers...

Paytronix adds CRM solution for restaurants

Paytronix Systems Inc. has launched a new Data Insights offering that includes a comprehensive CRM solution geared toward the restaurant industry. Data Insights combines dashboard reports with a team of analysts that synthesizes data from sources such as loyalty programs,...

Soft economy drives more need for loyalty marketing

As the economy continues a slow recovery and brand competition heightens, loyalty marketing has become more important than ever. According to market research firm Technomic, loyalty marketing and rewards programs are diverse, but they all share one objective: to recognize...

Chuck E. Cheese introduces value offerings

Chuck E. Cheese has introduced a new menu nationwide with updated food options and value meals that include food, drinks and token deals starting at $19.99. "At Chuck E.

OpenTable introduces app for Facebook sharing

OpenTable has launched a new Facebook app, "Places I've Eaten." The new app makes it easy for people to share their dining history, favorite restaurants and wish lists with friends on Facebook. The app also enables people on Facebook to...

Domino's New Zealand launches real-time feedback app

A new app allowing customers to rate their feedback in real time on Facebook has been introduced by Domino's Pizza New Zealand. The company designed the new application to improve the overall service to consumers by allowing customers to rate...

Chick-fil-A, Dunkin' and Sonic earn high customer service scores

Based on a study of 10,000 U.S consumers, the Temkin Experience Ratings released the top 12 companies for customer service. The survey included 246 companies across 19 industries. Based on the results, Chick-fil-A, Dunkin' Donuts, Sonic Drive-In and Little Caesars...

Domino's taps into college crowd with self-service kiosks

Domino's Pizza franchisee Mark Talarico is deploying self-service kiosks in the Tropicana Student Housing residence halls for UC Santa Barbara and Santa Barbara City College students in California. According to Noozhawk.com, the kiosks, powered by EMN8, offer students the ability...

Papa John's UK ramps up customer loyalty program

Papa John's is heavily investing in its Papa Rewards loyalty program in the United Kingdom, including through a new four-week "customer acquisition program" boosted by more TV advertising. According to The Drum, the company will give away free pizzas to...

SPIN! offers vouchers to make up for blizzard closings

Five of SPIN! Neapolitan Pizza restaurants were forced to close last Thursday because of a blizzard that blew through Kansas City, Mo. To make up for it, SPIN! offered more than 300,000 of its fans a "Crummy Weather Voucher." The...

Restaurant.com adds gaming platform to generate customer loyalty

Restaurant.com has added gaming features to its website to generate customer loyalty. Restaurant.com's new social loyalty employs Badgeville's Behavior Platform to recognize highly engaged and loyal customers through a gamified experience. Rewards program participants can earn points, badges and advance...

Report: Restaurants that focus on customer loyalty will win in slow economy

With little to no growth forecasted for the restaurant industry in the next several years and consumer frugality being the "new norm," restaurants will need to cater to the needs of their cost-conscious customers to build loyalty and enhance value,...

Customers can now order a Domino's Pizza with virtual currency

Domino's Pizza has joined a new online startup, Pizzaforcoins.com, that allows consumers to buy a pizza using their virtual currency, also known as Bitcoins. According to Geek.com, customers place their orders on Pizzaforcoins.com. Then, site owners Matt Burkinshaw and Riley...

Emotional engagement is key to driving brand loyalty

Emotional engagement is the dominant driver of purchase decisions and brand loyalty now that promotions and discounting have reached saturation levels, according to the 17th annual Brand Keys Customer Loyalty Engagement Index (CLEI). The Index was conducted by New York-based...

Guests can now text in their pizza orders at Mazzio's

Tulsa, Okla.-based Mazzio's Italian Eatery has launched a new system that allows guests to place a previous order from their cell phones. The new text ordering capability is part of Mazzio's rollout of the leapfrogpos.com cloud-based point-of-sale platform. This new...

Chuck E. Cheese hosts Pinterest contest

Chuck E. Cheese's has launched a "Flat Chuck E." Pinterest contest that will award five winners a month's worth of family trips to the restaurant. The blog, HolyJeansnMyFavoriteThings outlined the new contest, which runs through Feb.

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