Survey: Two-thirds of Americans would refuse to patronize restaurants with dirty restrooms

Foodservice professionals have a lot to think about when trying to deliver a quality dining experience, but restrooms need to be a major consideration, according to a recent consumer study from Clorox Professional Products Company. The survey, which polled 1,005 U.S.

Snapfinger app adds more mobile options for restaurants

The mobile commerce platform Snapfinger announced the launch of its on-premise, self-checkout and mobile payment application that the company said enables restaurants to improve the customer experience while collecting consumer data. The Snapfinger Mobile Payment application integrates into most leading...

Domino's Tracker adds Yelp customer feedback feature

Domino's Pizza has updated its Domino's Tracker with a new experience exclusive to customers who order the chain's new Handmade Pan Pizza. Domino's Tracker, which made its debut in 2008, already features a variety of themes — from hair metal...

Leaf launches POS tablet for limited-service restaurants

Limited-service restaurants now have a mobile point of sale unit designed specifically for them. Leaf, a provider of POS systems, business intelligence and customer loyalty platforms, has announced its latest solution: Leaf for Quick Serve.

May symposium will address omnichannel customer engagement technologies

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better understand how to combine multiple technologies to provide a more engaging customer experience. The event will take place May 9–10...

Cintas' Battle of the Bowls restroom competition is back

Cintas Corporation is now accepting nominations for its annual America’s Best Restroom Contest, where the “Top 10 places to go—when you’ve got to go” are identified and then voted on by the public in an all-out battle of the bowls....

Mean Green Cleaner gets 'meaner'

Mean Green Industrial Strength Cleaner & Degreaser has doubled the amount of Chelating Agent in its formula, a blend of biodegradable detergents, just time to help restaurants with spring cleaning. The new formula, ideal for outdoor seating areas, is also...

Chuck E. Cheese taps into augmented reality with new mobile app

Chuck E. Cheese's has launched its first-ever downloadable app, Say Cheese!, available from the Apple App Store or Google Play.

Uncle Maddio's adds customer rewards program

Uncle Maddio's Pizza Joint has introduced a new customer rewards program, "Loyalty Love" across several stores. The program rewards customers with a free entrée after their 10th meal purchase. After activating their free membership, guests are asked to complete their registration online.

Pizza Hut adds carry out deal for March Madness

Pizza Hut has introduced a new deal available now through April 6 to take customers through the end of the NCAA men's basketball tournament. During this time, Pizza Hut customers can order the Hut Lovers Deal — any large two-topping...

Empathica launches social media component for CEM solution

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to multi-unit restaurants, has added third-party feedback and enhanced text analytics capabilities to its platform. The new universal feedback API allows businesses to import any unstructured text feedback — such...

Report: Restaurant deals no longer driving traffic

With restaurant visits on a deal or discount down last year, it appears that restaurant customers may perceive the price of deals offered over a length of time as regular pricing, according to The NPD Group. NPD's foodservice market research...

Localized and personalized top 2013 customer experience trends

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to restaurants and other industries, predicts that 2013 will be a pivotal year for improving customer relationships. The company is making this prediction based on the increased demand for its...

Pizza Nova adds mobile marketing and loyalty solution

Toronto-based Pizza Nova Take Out Ltd., announced today that it has selected SAMY as its mobile marketing solution. SAMY, provided by MobileBits, is a patent-pending, mobile marketing and loyalty network that will enable Pizza Nova to connect with mobile consumers...

Paytronix adds CRM solution for restaurants

Paytronix Systems Inc. has launched a new Data Insights offering that includes a comprehensive CRM solution geared toward the restaurant industry. Data Insights combines dashboard reports with a team of analysts that synthesizes data from sources such as loyalty programs,...

Soft economy drives more need for loyalty marketing

As the economy continues a slow recovery and brand competition heightens, loyalty marketing has become more important than ever. According to market research firm Technomic, loyalty marketing and rewards programs are diverse, but they all share one objective: to recognize...

Chuck E. Cheese introduces value offerings

Chuck E. Cheese has introduced a new menu nationwide with updated food options and value meals that include food, drinks and token deals starting at $19.99. "At Chuck E.

OpenTable introduces app for Facebook sharing

OpenTable has launched a new Facebook app, "Places I've Eaten." The new app makes it easy for people to share their dining history, favorite restaurants and wish lists with friends on Facebook. The app also enables people on Facebook to...

Domino's New Zealand launches real-time feedback app

A new app allowing customers to rate their feedback in real time on Facebook has been introduced by Domino's Pizza New Zealand. The company designed the new application to improve the overall service to consumers by allowing customers to rate...

Chick-fil-A, Dunkin' and Sonic earn high customer service scores

Based on a study of 10,000 U.S consumers, the Temkin Experience Ratings released the top 12 companies for customer service. The survey included 246 companies across 19 industries. Based on the results, Chick-fil-A, Dunkin' Donuts, Sonic Drive-In and Little Caesars...

Showing (121 - 140) of 565


 

TRENDING

 

WHITE PAPERS