OpenTable introduces app for Facebook sharing

OpenTable has launched a new Facebook app, "Places I've Eaten." The new app makes it easy for people to share their dining history, favorite restaurants and wish lists with friends on Facebook. The app also enables people on Facebook to...

Domino's New Zealand launches real-time feedback app

A new app allowing customers to rate their feedback in real time on Facebook has been introduced by Domino's Pizza New Zealand. The company designed the new application to improve the overall service to consumers by allowing customers to rate...

Chick-fil-A, Dunkin' and Sonic earn high customer service scores

Based on a study of 10,000 U.S consumers, the Temkin Experience Ratings released the top 12 companies for customer service. The survey included 246 companies across 19 industries. Based on the results, Chick-fil-A, Dunkin' Donuts, Sonic Drive-In and Little Caesars...

Domino's taps into college crowd with self-service kiosks

Domino's Pizza franchisee Mark Talarico is deploying self-service kiosks in the Tropicana Student Housing residence halls for UC Santa Barbara and Santa Barbara City College students in California. According to Noozhawk.com, the kiosks, powered by EMN8, offer students the ability...

Papa John's UK ramps up customer loyalty program

Papa John's is heavily investing in its Papa Rewards loyalty program in the United Kingdom, including through a new four-week "customer acquisition program" boosted by more TV advertising. According to The Drum, the company will give away free pizzas to...

SPIN! offers vouchers to make up for blizzard closings

Five of SPIN! Neapolitan Pizza restaurants were forced to close last Thursday because of a blizzard that blew through Kansas City, Mo. To make up for it, SPIN! offered more than 300,000 of its fans a "Crummy Weather Voucher." The...

Restaurant.com adds gaming platform to generate customer loyalty

Restaurant.com has added gaming features to its website to generate customer loyalty. Restaurant.com's new social loyalty employs Badgeville's Behavior Platform to recognize highly engaged and loyal customers through a gamified experience. Rewards program participants can earn points, badges and advance...

Report: Restaurants that focus on customer loyalty will win in slow economy

With little to no growth forecasted for the restaurant industry in the next several years and consumer frugality being the "new norm," restaurants will need to cater to the needs of their cost-conscious customers to build loyalty and enhance value,...

Customers can now order a Domino's Pizza with virtual currency

Domino's Pizza has joined a new online startup, Pizzaforcoins.com, that allows consumers to buy a pizza using their virtual currency, also known as Bitcoins. According to Geek.com, customers place their orders on Pizzaforcoins.com. Then, site owners Matt Burkinshaw and Riley...

Emotional engagement is key to driving brand loyalty

Emotional engagement is the dominant driver of purchase decisions and brand loyalty now that promotions and discounting have reached saturation levels, according to the 17th annual Brand Keys Customer Loyalty Engagement Index (CLEI). The Index was conducted by New York-based...

Guests can now text in their pizza orders at Mazzio's

Tulsa, Okla.-based Mazzio's Italian Eatery has launched a new system that allows guests to place a previous order from their cell phones. The new text ordering capability is part of Mazzio's rollout of the leapfrogpos.com cloud-based point-of-sale platform. This new...

Chuck E. Cheese hosts Pinterest contest

Chuck E. Cheese's has launched a "Flat Chuck E." Pinterest contest that will award five winners a month's worth of family trips to the restaurant. The blog, HolyJeansnMyFavoriteThings outlined the new contest, which runs through Feb.

Mellow Mushroom delivers surprise to soldier's family

A soldier currently serving in Afghanistan wanted to surprise his wife for her birthday with her favorite pizza — Mellow Mushroom. So, he emailed the company asking if they would deliver to his address and had his information ready to...

Study: Effective customer service comes from kindness, not speed

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from AchieveGlobal, a global workforce development firm. The study shows the emotional aspect of customer service is most...

Restaurants with engaged employees rank high in customer satisfaction

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting firm DecisionWise. While working with U.S. restaurant chains to measure and improve levels of company-wide employee engagement, DecisionWise quantified the impact on guest perceptions.

Chuck E. Cheese unveils new online game and double ticket promo

Chuck E. Cheese fans can win up to 50 free tickets for playing the chain's new online game, Chuck E.

How businesses will use online customer feedback in 2013

Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best possible customer experience in that location or store.

Papa John's offering BOGO pizza to loyalty members

Through Jan. 7, Papa John's is offering its Papa Rewards members a free pizza if they place another order of $12 or more. The following announcement was mailed out Dec.

Report: Consumers likely to share complaints about restaurant cleanliness

SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience.

Commentary: Rising consumer interest in food makes 2013 look prosperous

People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.

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