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A soldier currently serving in Afghanistan wanted to surprise his wife for her birthday with her favorite pizza — Mellow Mushroom. So, he emailed the company asking if they would deliver to his address and had his information ready to...
Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from AchieveGlobal, a global workforce development firm. The study shows the emotional aspect of customer service is most...
Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting firm DecisionWise. While working with U.S. restaurant chains to measure and improve levels of company-wide employee engagement, DecisionWise quantified the impact on guest perceptions.
Chuck E. Cheese fans can win up to 50 free tickets for playing the chain's new online game, Chuck E.
Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best possible customer experience in that location or store.
Through Jan. 7, Papa John's is offering its Papa Rewards members a free pizza if they place another order of $12 or more. The following announcement was mailed out Dec.
SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience.
People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.
In an effort to shift its marketing focus to parents, Chuck E. Cheese offers the ability to pre-plan visits to its restaurants.
E la Carte, developer of the Presto tablet tableside ordering system for the hospitality industry, announced that it has entered into a strategic agreement with point-of-sale and restaurant technology solution, NCR Aloha. This partnership allows NCR Aloha customers to take...
Patxi's Pizza announced that its "52 Weeks of Giving" community fundraising program raised more than $83,000 in 2012. This is up from $55,000 raised in 2011. Patxi's Pizza started the program in November 2010, with the goal of providing community support to organizations, who shared Patxi's passion for education and children's health and welfare.
Noventri, a digital menu provider, has updated its Noventri Suite digital signage/menu software. The most impressive feature of the new release, Version 2.6, is the HTML Capture capabilities, according to a company press release.
A new subscription-based loyalty service once available to only large businesses is now ready for smaller and single-location businesses, including restaurants. Perka Flexpoints leverages an enterprise-class retail information system and connects business owners to customers via mobile phones to increase...
Uncle Maddio's is hosting a customer appreciation "Bounce Back" day all day today and Dec. 7.
Techmonic's new report, "Menu Positioning and Occasion Driver Consumer Trend," outlines consumer behavior and preferences regarding dining occasions. The report concludes a variety of reasons consumers choose to eat away from home, and offers ideas on how restaurants can understand...
Anti-Obamacare comments from Papa John's CEO/founder John Schnatter, as well as a major Applebee's franchisee, appear to have driven down both chains' consumer perception, even two weeks or more after those remarks were made, according to research firm YouGov BrandIndex....
A new study issued by digital advertising technology company SocialVibe reveals that 70 percent of consumers actively engaged in social media have made a purchase as a result of being connected to a brand online — whether on Facebook, Twitter,...
The CiCi's Pizza restaurant at 1776 E. Gun Hill Rd., in the Bronx, N.Y., is not only staying open on Thanksgiving Day, Nov.
On Nov. 9, United States District Court Judge John C.
Domino's Pizza has launched a new Spanish-language ordering app for smartphones for its Hispanic consumers. With this update to its current app, Domino's currently covers more than 80 percent of smartphones. The app, and its Spanish-language update, join the brand's...
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