How businesses will use online customer feedback in 2013

Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best possible customer experience in that location or store.

Papa John's offering BOGO pizza to loyalty members

Through Jan. 7, Papa John's is offering its Papa Rewards members a free pizza if they place another order of $12 or more. The following announcement was mailed out Dec.

Report: Consumers likely to share complaints about restaurant cleanliness

SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience.

Commentary: Rising consumer interest in food makes 2013 look prosperous

People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.

Chuck E. Cheese unveils new interactive website

In an effort to shift its marketing focus to parents, Chuck E. Cheese offers the ability to pre-plan visits to its restaurants.

NCR Aloha integrates with E la Carte's tablets to enhance restaurant experience

E la Carte, developer of the Presto tablet tableside ordering system for the hospitality industry, announced that it has entered into a strategic agreement with point-of-sale and restaurant technology solution, NCR Aloha. This partnership allows NCR Aloha customers to take...

Patxi's Pizza provides local marketing support for fundraising campaign

Patxi's Pizza announced that its "52 Weeks of Giving" community fundraising program raised more than $83,000 in 2012. This is up from $55,000 raised in 2011. Patxi's Pizza started the program in November 2010, with the goal of providing community support to organizations, who shared Patxi's passion for education and children's health and welfare.

Digital menu provider upgrades software

Noventri, a digital menu provider, has updated its Noventri Suite digital signage/menu software. The most impressive feature of the new release, Version 2.6, is the HTML Capture capabilities, according to a company press release.

Points-based mobile loyalty service now available for small operators

A new subscription-based loyalty service once available to only large businesses is now ready for smaller and single-location businesses, including restaurants. Perka Flexpoints leverages an enterprise-class retail information system and connects business owners to customers via mobile phones to increase...

Uncle Maddio's rewards return customers with free meal

Uncle Maddio's is hosting a customer appreciation "Bounce Back" day all day today and Dec. 7.

Technomic outlines restaurant visit drivers

Techmonic's new report, "Menu Positioning and Occasion Driver Consumer Trend," outlines consumer behavior and preferences regarding dining occasions. The report concludes a variety of reasons consumers choose to eat away from home, and offers ideas on how restaurants can understand...

Obamacare comments hurt Papa John's reputation

Anti-Obamacare comments from Papa John's CEO/founder John Schnatter, as well as a major Applebee's franchisee, appear to have driven down both chains' consumer perception, even two weeks or more after those remarks were made, according to research firm YouGov BrandIndex....

Study: Brand social media connections drive purchase behavior

A new study issued by digital advertising technology company SocialVibe reveals that 70 percent of consumers actively engaged in social media have made a purchase as a result of being connected to a brand online — whether on Facebook, Twitter,...

CiCi's unit treating Hurricane Sandy victims to Thanksgiving meal

The CiCi's Pizza restaurant at 1776 E. Gun Hill Rd., in the Bronx, N.Y., is not only staying open on Thanksgiving Day, Nov.

Papa John's hit with lawsuit over unwanted text messages

On Nov. 9, United States District Court Judge John C.

Domino's Pizza launches Spanish-language mobile app

Domino's Pizza has launched a new Spanish-language ordering app for smartphones for its Hispanic consumers. With this update to its current app, Domino's currently covers more than 80 percent of smartphones. The app, and its Spanish-language update, join the brand's...

California Pizza Kitchen launches holiday rewards program

California Pizza Kitchen has brought back its holiday rewards program in which those who purchase $100 or more in CPK gift cards — plastic or electronic — will receive a $20 Rewards Card to use as a gift or toward their next visit. The program runs through Dec. 31.

Papa John's leverages NFL partnership to launch deal

Papa John's leveraged its NFL sponsorship and its latest franchise relationship with Denver Broncos' quarterback Peyton Manning to announce a new deal for loyalty members that runs through Nov. 4. Papa Rewards customers who use the special promo code "2PAPAS" from now through Nov.

Mellow Mushroom 'following' social media followers

Mellow Mushroom has launched a unique social media campaign in which the brand follows unsuspecting fans who have followed them on Facebook and Twitter. The "Follow Us and We'll Follow You" campaign is depicted through a series of satirical videos at FollowMellow.com. Those who visit the site, or follow or like the brand through Nov.

Restaurant consumers increasingly interested in technology

Consumers are increasingly interested in technology amenities when dining out, even though restaurants' incorporation of such amenities is slow. According to a new report from research firm Technomic, a majority of consumers expect to use technology to order food at...

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