It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)


Get a Bigger Piece of the Pie

Online ordering, and mobile ordering in particular, is no longer simply a nice add-on for consumers, it's an expectation.

Type: Infographic

Sponsor: Leapfrog POS


SAVOR...Chicago Streamlines Convention Cafe with Self-service

Self-order kiosks from NEXTEP SYSTEMS help ensure that visitors to North America's busiest convention center don't have to wait in line.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Infographic: 5 Things Restaurant Mobile Apps Must Include

Mobile innovations continue to grow at a staggering pace and to win the game, your brand's mobile app is going to need more than just a menu, nutritional information and restaurant locations.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit


Self-Order Kiosks for an Old-World Market

An Italian market and deli serves customers more efficiently with a modern technology solution from NEXTEP SYSTEMS.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


A Soup-er Restaurant Technology Solution for Zoup!

A growing restaurant chain built on hand-crafted soup taps technology from NEXTEP SYSTEMS to help it manage store operations.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


The Top 11 Trendsetting Executives in Pizza

Who are the biggest trendsetters in Pizza in 2013?

Type: White Paper

Sponsor: PizzaMarketplace.com


Banking on Self-Order Kiosks

Self-order kiosks from NEXTEP SYSTEMS help a major financial institution manage its corporate foodservice program, keeping its employees happy and productive.

Type: Case Study

Sponsor: NEXTEP SYSTEMS


POS Integration Helps Travelers Pay on the Way

When travel retailer Hudson News needed to sell from two systems, NEXTEP brought them together

Type: Case Study

Sponsor: NEXTEP SYSTEMS


Benefits of an Integrated POS Technology Platform

Using a system from one provider leads to better information and integration, improving cost control.

Type: White Paper

Sponsor: NEXTEP SYSTEMS


Culinary Experience for the Innovators (Slides)

Follow industry leaders as they discuss current trends in fast casual dining, what customers are seeking, and how one company operates with a Guest-Driven attitude. Download the slides from presentations given by: Phil Costner, La Madeleine/ Dan Ross, US Foodservice at the Fast Casual Executive Summit 2009.

Type: Presentation

Sponsor: Fast Casual Executive Summit


WEBINAR: Managing customer relationships - what Which Wich learned on its search for the perfect CRM

If you are involved on a decision-making team for your chain, this webinar will save you time, and deliver a unique perspective that’s not available anywhere else. From operational to marketing to franchisee considerations, this one-on-one interview will enable your team to make a fantastic final decision.

Type: Webinar

Sponsor: Paytronix Systems, Inc.


Table Tracker improves operations at Labriola Ristorante

With the introduction of Labriola's fresh and new concept, operations manager Edwin Arreola wanted to take a different approach to food delivery than the usual table numbers. Arreola wanted to find a way to manage the rush and ensure food delivery and operations would run smoothly.

Type: Case Study

Sponsor: Long Range Systems


Fuddruckers Modernizes with New Guest Paging System

Popular fast casual restaurant Fuddruckers prides themselves on creating the best and freshest burgers for their customers. Texas-based franchise owner David Futrell owns nine locations and has operated for over 10 years under a promise to deliver his guests only the best burgers on freshly baked buns.

Type: White Paper

Sponsor: Long Range Systems


Infographic: The Future of Tipping

Tipping continues to be an aspect of the restaurant industry worth around $40 billion a year**. However, in the last few years, there have been surprising changes in tipping trends in fast casual dining and casual dining restaurants. We surveyed workers to get their opinions on the future of tipping.

Type: Infographic

Sponsor: Snagajob


Jason's Deli Table Tracker Case Study

Table Tracker is a table location system that helps fast-casual restaurants identify where guests are sitting. Instead of number cards, guest are given wireless Trackers that send the guest’s location to a kitchen display, effectively eliminating the need for food runners to search for guests.

Type: Case Study

Sponsor: Long Range Systems


Alondra Hot Wings | On Cue for Restaurants

The Challenge- Alondra Hot Wings shared the same challenges as any busy restaurant: How to efficiently manage the flow of customers through a busy waiting area while seating guests in a timely fashion.

Type: Case Study

Sponsor: Long Range Systems


Alondra Hot Wings | Check Point Survey Case Study

The Challenge- Before converting to Check Point Surveys, Alondra Hot Wings used comment cards to process customer feedback. Owner noticed that many guests did not use the comment cards. “Some customers told us they didn’t trust comment cards because they thought the server might not turn in negative comments,” Kazarian (owner) explained.

Type: Case Study

Sponsor: Long Range Systems


Pizza Ranch | Table Tacker Case Study

The Challenge - When guests order a custom pizza or non-buffet menu item at Pizza Ranch, it has to be delivered to their table in time for them to enjoy it with their buffet items. Pizza Ranch was using number cards at the tables to direct food runners to where to deliver these orders.

Type: Case Study

Sponsor: Long Range Systems


The Restaurant of the Future: How Technology will Transfrom the Guest Experience

Technology is no longer a novelty in the food service industry. It’s the key to survival and success. According to the recently released National Restaurant Association report “Restaurant Industry 2020: A Snapshot of the Future."

Type: White Paper

Sponsor: Long Range Systems


The Power of Instant Customer Feedback

If there’s one unavoidable reality in any customer-oriented business, it’s this: No matter how good you are, you won’t make everyone happy all the time.

Type: White Paper

Sponsor: Long Range Systems


Managing the Front Ebook

Front-door management is key to maximizing the rush. That’s one reason front-door management – the process of managing the guests stacked up at the front during peak times and helping them get seated quickly – is so important.

Type: White Paper

Sponsor: Long Range Systems


The Millennial Mindset: How a Generation is Reshaping Hospitality

America’s Millennial Generation, the roughly 80-100 million people between the ages of 17 and about 35, might be one of the most misunderstood groups by service-oriented businesses.

Type: White Paper

Sponsor: Long Range Systems


2014 Speed of Service Report

In this report, we dive into data from the Restaurant Social Media Index, providing research that connects the dots between consumer behavior and sentiment in relation to multi-unit operators and speed of service.

Type: White Paper

Sponsor: Long Range Systems


How to Profit from ATMs: A Guide for Retailers and Restaurateurs

This report provides an in-depth guide for retailers, restaurateurs and other businesses that are considering installing ATMs on their premises.

Type: Guide

Sponsor: Elan Financial Services


Infographic: Think Mobile First

The impact of mobile on the retail and restaurant industries continues to grow. This infographic gives the key data points to explain why mobile is an investment worth making.

Type: Infographic

Sponsor: CONNECT Mobile Innovation Summit


Call Centers: Excellent Investment, Endless Possibilities

Restaurant operations today are faced with tough issues: keeping customers satisfied in a competitive marketplace, reducing costs through greater efficiency, and finding new ways to grow their business. Many concepts are turning to call centers as a way to better manage their order taking process, freeing them to focus on their business.

Type: White Paper

Sponsor: Granbury Restaurant Solutions


Customer Loyalty in the Restaurant: Implementing an Effective Business Building Loyalty Program

How do you increase customer loyalty, maximize the relationship with your customers, and compete against the myriad of marketing messages targeting your clientele? A well-designed customer loyalty program can help, and when supported by the right technology tools, it can give you a real leg up in the quest to build your business.

Type: White Paper

Sponsor: Granbury Restaurant Solutions


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