Simply posting an Internet storefront isn't enough to satisfy consumers. Success of an online presence relies on a creative mix that features secure transactions, sales tools, mobile apps and social media integration.
The 2013 Retail Customer Experience Executive Summit promises to be the best Customer Experience event of the year. The 4th annual Summit takes place August 13-14 in sunny San Diego. Click here to view the latest agenda.
Download to see how the PeopleMatter Platform helped Scotty's Brewhouse:
-Improve compliance and efficiency,
-Increase candidate quality with assessments,
-Automate processes to fit its tech-savvy brand and
-Reduce time-to-hire and turnover rates.
Download to see how the PeopleMatter Platform helped Noodles:
-Reduce data-entry errors and omissions,
-Increase payroll accuracy,
-Improve employee engagement and
-Optimize hiring and onboarding efficiency.
Attract and retain top service-industry talent with HR technology that appeals to an on-the-go, connected workforce. Discover compelling stats surrounding the mobile-social revolution and its driving forces that can help you make the case for Web-based solution investments to improve operations, communication and engagement in your business.
Turnover runs rampant in the service industry. It robs organizations of productivity, profit and high-performing talent. Learn more about each repeat offender, what to do in case of an encounter, and the potential retention reward with detailed profiles in PeopleMatter's "Turnover's Top Five 'Most Wanted'" eBook.
Just fill out the form to access Part 1 of our four-part eBook, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well break down the basics of hourly workforce communication, including:
-Where communication breaks down
-Who alls in the conversation
-What everyones saying
-How theyre getting the message across
Just fill out the form to access Part 2 of our four-part guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you the seven best practices for getting Corporate messages out, across and ingrained, as well as:...
Just fill out the form to access Part 3 of our four-part communication guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you nine compliance best practices to stay on top of federal, industry and state regulations...
Just fill out the form to access Part 4 of our four-part communication guide, Keys to Keeping Todays On-the-Go Workforce In the Loop. Well give you eight mobile must-have best practices, including: -What every good service-industry business should be shamelessly...
Discover why Integrated Talent Management is the best way to hire, train, schedule and engage your hourly team. Zip around 19 spots to see how an integrated platform can: -Increase candidate quality 26% -Reduce background-screening challenges 69% -Boost customer satisfaction...
Creating, changing and cost-controlling schedules can leave you feeling beat-up and worked-over. Discover which method automated or manual wins-out when we put the two in a head-to-head duel and how you can: -Increase manager productivity 63% -Improve shift-trading...
Stave off all scamps and scalawags from your service-industry business. Our infographic arms you with the trends, tips and technologies you need to duel-down turnover, including how to:
Increase retention 325%
Improve employee and managerial engagement
Optimize operations with technology
Discover the disconnect in using multiple solutions to hire, train, schedule and engage your hourly workforce; why three out of five U.S. orgs cant optimize their business because of it; and how an integrated platform can help you see: -40%...
Are your labor-management practices 'inferior' to the competition's? Manual methods not making the 'cut' for your hourly workforce? Dissect inefficient paper processes, and discover the 'superior' scheduling solution that can: -Reduce overtime 21% -Increase productivity 63% -Increase efficiency 35% Ace...
Restaurant operations today are faced with tough issues: keeping customers satisfied in a competitive marketplace, reducing costs through greater efficiency, and finding new ways to grow their business. Many concepts are turning to call centers as a way to better manage their order taking process, freeing them to focus on their business.
Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyers Guide will help you find the right partners to implement the latest solutions in your business. From the publishers...
How do you increase customer loyalty, maximize the
relationship with your customers, and compete against the
myriad of marketing messages targeting your clientele?
A well-designed customer loyalty program can help, and
when supported by the right technology tools, it can give
you a real leg up in the quest to build your business.
Its no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization. Create a...
Follow industry leaders as they discuss current trends in fast casual dining, what customers are seeking, and how one company operates with a Guest-Driven attitude.
Download the slides from presentations given by: Phil Costner, La Madeleine/
Dan Ross, US Foodservice at the Fast Casual Executive Summit 2009.