5 steps for keeping your restaurant from getting ICE'd

The US government has stepped up its immigration enforcement efforts in recent years, and all employers -- not just large ones, or ones that employ non-citizens -- are at risk of failing an audit.

Big data is pointless

Big data is pointless, your data is priceless.

Five ways to get the best out of Generation Y employees

Like the Baby Boomers before them, Gen Y employees will reshape the working world.

Success is a team effort

Five easy tips to hire the best employees.

Don’t lose job-seeking customers to the black hole

Restaurants should set some internal expectations of what is appropriate when getting back to job seekers.

Are you ready for a potential ICE storm?

Companies that don't hire illegal workers can still face large fines for incorrect or missing paperwork for legal workers.

It’s not a chicken-and-egg scenario: quality comes before sales

By assessing applicants for their behavioral preferences, you can find out if an applicant has the energy to work the drive-thru, the customer service for the cash register or the trustworthiness to cover the late shift.

Spread of hours in New York

Are you familiar with the regulation regarding the spread of hours in New York? It applies to virtually every restaurant in the state and failure to adhere to it can lead to sanctions by the state’s Department of Labor. The law works like this: Let’s say a waiter works a double shift, the first shift running from 11:00 a.m. to 2:00 p.m.

Glass is half full hiring: it’s all about perspective

Giving an applicant's previous experience a lot of weight in hiring decisions may seem like the prudent approach, but when it comes to finding a right-fit employee, aptitude is more important.

Restaurants serve up a path to success – Part 2

Retaining your top talent will grow increasingly difficult as the economy continues to improve and the labor market tightens.

Is your staff BYOD and policy free?

Only 30 percent of companies have a policy in place for managing personal mobile devices used by employees for work.

The one left off the list: hourly employees' influence on consumer decisions

While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features that make a QSR stand out.

Restaurants add multicultural training as minority populations grow

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

Don’t gamble on your summer hiring success

If a candidate isn't serious enough to take a short assessment, the odds are he or she won't turn out to be one of your top performers.

PeopleMatter launches real-time scheduling tool

New SCHEDULE module latest launch in PeopleMatter's Software-as-a-Service platform.

Job descriptions — HR’s love letters

It's Valentine's Day. I am sure that some of you celebrate, some of you don't and a few are the diehard anti-card-and-flowers type...

Food fight: Combat rising costs with smarter hourly hiring

The restaurant industry is expected to grow this year, but realizing big profits will be a tall order in the face of rising food and labor costs. State minimum wage increases – ranging from 28 to 34 cents - could...

Screening your background screener

If your application process takes too long, it could repel top talent, leading to bad hires, high turnover and lost profits.

Revitalize ‘good service’: A foodservice must

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 65 percent and growth by more than 100 percent.

A leopard that couldn’t change its spots

What exactly do you know about employees assigned to handle your deposits?

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