The one left off the list: hourly employees' influence on consumer decisions

While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features that make a QSR stand out.

Restaurants add multicultural training as minority populations grow

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

Don’t gamble on your summer hiring success

If a candidate isn't serious enough to take a short assessment, the odds are he or she won't turn out to be one of your top performers.

PeopleMatter launches real-time scheduling tool

New SCHEDULE module latest launch in PeopleMatter's Software-as-a-Service platform.

Job descriptions — HR’s love letters

It's Valentine's Day. I am sure that some of you celebrate, some of you don't and a few are the diehard anti-card-and-flowers type...

Food fight: Combat rising costs with smarter hourly hiring

The restaurant industry is expected to grow this year, but realizing big profits will be a tall order in the face of rising food and labor costs. State minimum wage increases – ranging from 28 to 34 cents - could...

Screening your background screener

If your application process takes too long, it could repel top talent, leading to bad hires, high turnover and lost profits.

Revitalize ‘good service’: A foodservice must

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 65 percent and growth by more than 100 percent.

A leopard that couldn’t change its spots

What exactly do you know about employees assigned to handle your deposits?

Getting ‘Siri-ous’ in Foodservice HR

As more programs are developed to be voice interactive, it's possible that Siri will one day be capable of interactively pre-screening applicants and more.

De-Silo HR: The Next Evolution

It is projected that by 2013, 15 percent of business intelligence deployments will combine BI, collaboration and social software into decision-making environments.

Fast Casual Executive Summit: the iPad as hiring tool

Patrick Renna from fast-casual concept Boloco advocates providing prospective employees with a tablet to fill out a job application. Here's why.

Don’t wait ‘til Halloween to ghost hunt

The assistant manager was in charge of inputting hours worked by employees into the back office system. She was very diligent in making sure employees were paid accurately and that the employees were punching in and out correctly.

More restaurants streamlining HR process

Q&A with PeopleMatter CEO explores how companies that use SaaS technologies have experienced significantly less turnover.

3 steps to successful seasonal hiring

Seasonal hiring strategy in three easy steps Any day now, that shopping mall food court will be transformed into a Styrofoam North Pole paradise. Red and green decorations will dot your dining rooms, and special warm and homey menu items will make seasonal cameos. The holidays are almost here, which means seasonal hiring is here.

'Save As' is the new 'Print' Part 1

What if I told you there was a secret HR weapon that could increase your overall efficiency, satisfaction and profit…and it wouldn’t cost you any arms, legs or first-borns? You’d stop reading this and start using it, right? Wrong. There...

Getting past the mobile buzz

Mobile technologies have made HR and operations tools more accessible than ever. At the intersection of smart phone proliferation – now topping 1 billion worldwide – and the demand for B2B mobile solutions – fueled by a total anticipated spend...

Disproving the Top 3 employee tax credit misconceptions

Technology has transformed the process of qualifying employees for tax credits and collecting Uncle Sam’s incentives. What was a manual, red tape-ridden process ripe with high potential for errors has become a streamlined digital transaction. In my last column, I...

Drive productivity, compliance and revenue through automation

The use of too much paper cuts hiring efficiencies and weighs down your business. In fact, when reviewing the hiring practices of a publically traded restaurant chain, we found it spends $76,000 a year just to print applications. That's roughly 76 tons of paper. Automation, on the other hand, isn't the future.

Is it "what" or "who" you hire?

One of the most critical —and sometimes frustrating — challenges managers face today is staffing. In the restaurant industry, being fully staffed with high-quality employees is paramount and a key to success.

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