Getting past the mobile buzz

Mobile technologies have made HR and operations tools more accessible than ever. At the intersection of smart phone proliferation – now topping 1 billion worldwide – and the demand for B2B mobile solutions – fueled by a total anticipated spend...

Disproving the Top 3 employee tax credit misconceptions

Technology has transformed the process of qualifying employees for tax credits and collecting Uncle Sam’s incentives. What was a manual, red tape-ridden process ripe with high potential for errors has become a streamlined digital transaction. In my last column, I...

Drive productivity, compliance and revenue through automation

The use of too much paper cuts hiring efficiencies and weighs down your business. In fact, when reviewing the hiring practices of a publically traded restaurant chain, we found it spends $76,000 a year just to print applications. That's roughly 76 tons of paper. Automation, on the other hand, isn't the future.

Is it "what" or "who" you hire?

One of the most critical —and sometimes frustrating — challenges managers face today is staffing. In the restaurant industry, being fully staffed with high-quality employees is paramount and a key to success.

Leverage social media outlets for your new hires

How did most of your applicants find you? Did they use a job board or did they walk in and ask one of your team members for an application? More and more employers these days are leveraging their social media...

PRSC: Using social media as recruitment, brand messaging tool

Mary Ellen Slayter, senior editor of SmartBrief, led a panel discussion titled "Taking the Social Media Leap" at People Report's Summer Camp Workforce Symposium in Dallas last week. Panelists talked about their experiences with intranets, social media policy and viral...

People Report Summer Camp analysts discuss workforce forecast

People Report Summer Camp addresses the rapidly changing marketplace and the ever-expanding ability to connect and engage via technology and social media.

Brand ambassadorship needs to be a top priority

How much can operators control experiences that diminish their store’s reputation?

A great find and loss

He was a great find. An experienced fast food manager walked in and applied for an open shift manager position.

Excessive exposure results in sunburn, frostbite, violent robbery

Exposure to the elements for any length of time can lead to devastating consequences. Skin unprotected from the sun may result in serious sunburn.  With extended exposure to freezing temperatures, human tissue may be susceptible to frostbite.

Claiming the benefits of the Small Business Jobs Act of 2010

As many restaurant franchisees are currently contemplating the need to make capital improvements to their restaurants, the recently enacted Small Business Jobs Act of 2010 has provided significant income tax benefits to help lessen the financial burden of such expenditures....

Stay awake, stay uncomfortable, stay kind

We are living in a time of meta-shift. Pick your favorite historian, economist, futuris, or business sage - if you listen closely they are all telling us the same thing. We are navigating as best we can through unprecedented change...

Taking control of who has what

Do you have control of your restaurant? By that I mean everyone who has keys to the building, and storage areas, codes to the POS system, and combinations to the safe are authorized. And by authorized, I mean they have been properly screened, vetted, and have shown the appropriate responsibility to run your business.

Mentoring: A lost method for chain restaurant dividends?

Is the process of mentoring team members a lost art in your company? I hope not, because the positive investment of your time and energy in someone or a team can produce highly motivated leadership! That's leadership now for your...

15 minutes with NPC International's Jim Schwartz

CEO of the nation's largest fast food franchisee, NPC International, spills the secrets to his company’s success.

Five minutes with Madison Jobe

Pizza Inn's Chief Operating Officer talks about business trends in Saudi Arabia, one of the brand's international strongholds.

How do emerging chains allocate human capital for growth?

If you have ever grown a young franchise concept from approximately 20 locations to over 100 locations, you would probably agree that this initial growth is much more difficult than say growing from 100 to 200 locations or from 500...

When it's time to hire, look for learners

Odds are you’ve never met my mother. That’s too bad.

Should you outsource your HR?

For many restaurant owners, outsourcing certain administrative functions provides them the ability to better focus on the strategic and operational sides of their business. For example, restaurant owners have traditionally looked to outsource such functions as accounting and payroll. Others...

Manager incentive programs of yesterday

Tom Monaghan used to give his best-producing 'Dominoids' the Piaget off his wrist. And it worked.

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