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Take control by responding to complaints with compassion and addressing issues at the store level.
In episode #025 of the Social Restaurant Podcast, I talk with Kelly Roddy, CEO of Schlotzsky's Deli, an international franchise of more than 3,500 locations owned and operated by FOCUS Brands, Inc. Kelly brings an interesting and comprehensive paradigm on...
Many of the company's units are 17 years old and are inconsistent with the branding efforts in the past five years.
The new formats include pizza by the slice, digital menu boards, deck ovens and open seating.
Executive wants Domino's be the No. 1 QSR in 5 years time — not just in pizza.
Seventy-two percent of consumers feel that online promotions or emails they receive don't speak to their interests.
Flash's incompatibility with Apple products has contributed to its dwindling presence.
The brand's GPS-enabled feature will provide customers with local deals that may not be available nationwide.
Once someone is mGifted a stored gift card, it is the ideal time to convert them into a consistent mobile user.
Mobile ordering, carry out/delivery, transparency and customer service are on the agenda.
The fast casual segment experienced a 9 percent growth in visits in 2013, led in part by top-your-own pizza concepts.
Restaurateurs need to be open to modifications of their original ideas.
Deep dish appeared on more menus, and 'healthy-halo' descriptors also increased.
Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.
The company said the ad is a way recapture the 'fun and passion' that's at the core of everything it does.
In episode #017 of the Social Restaurant Podcast, I talk with Jonah Berger, professor at the Wharton School of Business and author of the New York Times best-selling book, Contagious – Why Things Catch On. Jonah has spent the last...
What top mobile app features drive profitable customer behavior? No matter what you answer, all features should make connecting with the consumer easier and drive loyal use of your app. Mobile apps for businesses can save time, cut costs, increase sales and create higher engagement with customers.
The term 'innovation' has become a marketing buzzword instead of a reflection upon true creativity.
Chicken will also be a major focus in the U.S., as the company advertises WingStreet for the first time.
Restaurants can build habit and frequency through digitally driven, one-to-one marketing campaigns.
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