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You have to commit to social media, spending time there and deeply engaging with your customers.
Now, consumers want on-demand apps that can allow them to receive faster service and more accurate orders.
In order for a marketing strategy to be successful, the operations team has to execute.
Finding a good partner and testing are critical, as the mobile app is an extension of your brand.
Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.
Brands execs are finding success from mobile campaigns by using gamification, loyalty, payments and other features.
Mobile and digital continue to be top trends, as does integrated technology solutions.
An online customer is more likely to re-order within 60 days than a walk-in customer, simply because the platform is more accessible.
Without mobile ordering, customers only seem to care about mobile payment if you give them free coffee.
Unlike other concepts, weather positively influenced the chain's business during Q1.
Customers spend 15-20 percent more when they order online, so reward them for Web orders.
In China, sales from digital channels are between 70 and 80 percent; and 25 to 30 percent come from mobile.
Most Americans now own a smartphone and are using them to shop and eat out.
Despite a new product launch, U.S. sales were down 5 percent in Q1.
The smartphone has revolutionized the way we communicate, search, shop, share, purchase and stay connected. What were only concepts 10 years ago are reality today.
Consumers want to see and share photos, particularly those that are relevant to the business.
In episode #036 of the Social Restaurant Podcast, I welcome Dan Kim, Founder and Chief Concept Officer of Red Mango. His brand and company have won more industry awards and honors than any other segment player, including being rated number...
If used right, gamification can foster greater efficiency and an overall improved customer experience.
The 15-unit brand wanted many of the same features the big chains offer, as consumers have come to expect them.
The younger demographic trusts word of mouth, but considers 'digital word of mouth' the same as a call from mom.
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