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If used right, gamification can foster greater efficiency and an overall improved customer experience.
The 15-unit brand wanted many of the same features the big chains offer, as consumers have come to expect them.
The younger demographic trusts word of mouth, but considers 'digital word of mouth' the same as a call from mom.
Top retail analyst Nikki Baird will explore rapidly advancing technology and consumer tolerance for being tracked.
Restaurant brands 'launch' clear coffee, a kale shake and an edible pizza box.
In episode #003 of This Week in Restaurant Technologies, Brandon Hull and I discuss Facebook's organic reach limits. When was the last time you checked your Facebook analytics? My guess is that most of you have experienced some kind of...
Chances are good that you haven't yet heard the newest buzzwords in technology, such as geo-fencing, NFC, Bluetooth Smart or location-aware check-ins. You probably use applications powered by these technologies regularly, however.
The 18-unit concept stocks and staffs in preparation of the one-day event, which nets a 300-percent sales jump.
The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.
Mobile devices that employees already use can give companies a better way to connect with their frontline employees.
Marketers view all loyalty programs using two main paradigms: Earn and Burn and Surprise and Delight. Often, marketers struggle with choosing the right loyalty program.
Make your site as visible as possible through free mapping services, such as Google Places.
Denying that it happened is wrong; take responsibility.
The new technology allows customers to order, pay and play games via a touchscreen tabletop.
A new touchscreen POS system will be rolled out in a majority of restaurants by the end of this year.
CEO: It took 38 years to hit $3B in global retail sales, but just over 5 years to hit this number in digital sales.
Is your restaurant ready to take advantage of guests new relationship with their smartphones?
New report sheds light on the increasing influence of mobile ads on limited-service restaurant consumers.
Scott Anthony incentivizes his employees to spread the word about his pizzeria.
Bruno DiFabio says negotiating the lease while keeping a low profile is an important step when opening a concept.