Six ways to increase pickup and delivery online orders

Special discounts for pick-up orders, free items with group orders, and customers loyalty programs are all efficient techniques.

Restaurants without cashiers: The Golden Gate effect

When the Golden Gate Bridge added technology-enabled toll transactions in March 2013, it was certainly an end to an era of toll takers, tollbooth and drivers' expectations. Yet, the move from full-serve to self-serve ushered in new opportunities.

Big and little data : A gold mine

This past Thursday, I had the pleasure of speaking on the Restaurant Technology panel at the 33rd Annual Piper Jaffray Consumer Conference at the New York Palace Hotel. The two-day event was filled with inspiring presentations and Q&A sessions by...

Everyone is a millennial, and engaging them is not an option!

Phew! I can't believe it's almost a month since this year's NRA Show (yeah, that one!) and the Marketing Executives Group meeting in Chicago. I love both events and have been a regular for the last three years.

Revention launches ordering platform with integrated POS systerm

Revention has released an online ordering solution called Hunger Rush, which runs on an HTML5  Platform, also has POS capabilities, explains Laura Gaudin, product manager for Revention. She also chats about how the system is PCI compliant and why restaurant operators will benefit from using the solution.

Mobile ordering puts service into customers' hands

Noah Glass, founder of OLO, an online and mobile ordering platform, discusses why mobile ordering is quickly gaining popularity among restaurant customers.  

7 tips to make it easy for customers to find your restaurant

It's important for your business to show up in online searches.

3 tips on making your mobile app amazing

Comedian Louis C.K. has a well-loved skit (just one of the hundreds of YouTube posts of this video has 681,365 views) subtitled, "Everything is amazing and nobody's happy." In it, he chastises – hilariously – people who take technology for granted.

How to grow online sales: What the GrubHub/Seamless merger means

As the National Restaurant Show lumbered into its third day, GrubHub and Seamless, two leading online ordering providers for independent restaurants, awakened the industry with a major announcement — a merger that would form the nation's largest network for mobile...

Domino's franchisee using self-service kiosks to reach college crowd

Kiosks in college dorms incentivize students by offering $1 off if they order there rather than via computer or phone.

Not open to discussion: The time for restaurant mobile apps is now

Remember back in the 1990s, when business owners asked, “Do we really need a website?” My, how quickly that question disappeared. Today the vast majority of businesses now have websites, and for a good portion of those, it’s the only...

Commentary: What's your mobile wallet recipe?

The mobile customer wants to be an active participant in the experience and is a potential brand ambassador if you get the experience right.

Domino's CEO not worried about emergence of fast casual pizza

The big pizza players are taking share away from regionals and independents because of their technology advantage.

Managing customers' mobile preferences correctly doesn’t need compromises

There is no magical solution to meeting every single demand of mobile-savvy customers.

How mobile can drive profits and differentiate your brand

According to a University of Chicago study, customers accelerate their purchase frequency by 20 percent when they're close to earning a reward, and they buy 20 percent more product in less time when motivated by a reward.

35 Top Restaurant Apps [Infographic]

A look at where restaurant consumers are located in the mobile space.

Q&A: The evolution of online ordering

NetWaiter's co-founder discusses how online ordering has changed from a convenient operational tool to a marketing asset.

Facebook ordering integration on the rise at restaurants

Benefits include speed, consumer convenience and upselling capabilities.

Digital technology helping restaurant operators reach more guests

A Q&A; with OLO founder and CEO Noah Glass on the new digital customer and the technology driving their dining experiences.

Domino's CEO: International will far surpass domestic footprint

Company will continue to make significant investments in digital platform.

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