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Third-party sites generate sales — and often new customers — so they don't want to shut off the tap. But they're pulling their hair out over the transaction fees, the labor costs and the loss of control over the customer experience.
QSR giants are not exempt from the rule that businesses should base product offerings on customer preferences. They arguably have the most access to data, yet many fail to translate that information into action.
Everyone seems to be talking about the "Internet of Things," or IOT, but what does that have to do with restaurants?
The company is testing what it calls a 'Hands Free' app that enables users to make and confirm purchases without a payment card or mobile wallet.
Allowing your guests to view menus, place orders and read nutritional information while at home or on-the-go is paramount. But just because we can, should we always use digital technology?
The U.S. Chamber of Commerce estimates that 75 percent of all employees will steal from their employer at least once. That’s a big number, and the restaurant industry isn’t immune.
There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no signs of that evolution of technology use slowing, including in the fast casual restaurant industry.
A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit attempted to clarify today’s mobile payments market, which is becoming an increasingly difficult task when you consider the options available to merchants.
Online ordering, and mobile ordering in particular, is no longer simply a nice add-on for consumers,it's an expectation.
A new partnership between Microsoft and PayPal opens the door for PayPal Here to run on any device running Windows 8.1, and Panasonic is releasing a new Toughpad, which also runs on Windows 8.1.
The company remains bullish on North China and is focused on shifting its marketing and menu strategies to support growth in the market.
Engaging digital signage can be a key differentiator in the customer experience by educating guests about menu items, driving craving, reducing perceived wait times, and more.
#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.
It is our concern that merchants have not been properly educated about these changes, and it will be a rude awakening when they discover that they are required to implement them.
The company is in the midst of a new POS rollout that is expected to drive labor efficiencies, speed of service and order accuracy.
With the majority of consumers carrying web-enabled, location-aware devices and demanding self-service options, the days of POS terminals in restaurants may be numbered.
Mobile and digital continue to be top trends, as does integrated technology solutions.
With new customers, you get one chance to make a good impression and get them to come back frequently.
A new touchscreen POS system will be rolled out in a majority of restaurants by the end of this year.
Systems should have mobile and online integrations, loyalty, security enhancements and reporting functionality.