Delivery driver dilemmas

  The order was placed from an unsavory part of town in Newport, R.I. The eyes of the driver delivering the pizza were sweeping from side to side as he drove down the dark street, his knuckles gripping the wheel a bit tighter than usual.

3 steps to successful seasonal hiring

Seasonal hiring strategy in three easy steps Any day now, that shopping mall food court will be transformed into a Styrofoam North Pole paradise. Red and green decorations will dot your dining rooms, and special warm and homey menu items will make seasonal cameos. The holidays are almost here, which means seasonal hiring is here.

Partnership puts food safety in spotlight

National Restaurant Association joins SCA to promote training and hygiene in September and beyond. 

Protecting employees from workplace violence

In Panama City, Fla., a man called a local restaurant and threatened "to drive my truck through the building and kill everyone," following a domestic dispute with his wife who was employed there. He made good on his promise smashing through the Waffle House and hitting his wife with his vehicle.

Teach employees how to react in dangerous situations

Yasin Sara was robbed at his Y & S Supermarket this past week in Tampa, FLa. Sadly the robbery turned tragic when Sara confronted the gunman and was shot in the chest.

DigitalPersona's biometrics system

Advances in technology and lower prices have allowed more operators to adopt biometrics as part of their loss prevention plans.

Restaurants get in touch with biometrics

Fingerprint-reading technology is cheaper and easier to use than many think.

6 things retailers can teach pizza operators

Attracting good employees and improving customer service were top discussion points at a conference I attended last week. Although pizza wasn't on the agenda at the Retail Customer Experience Executive Summit in Minneapolis, Minn., I learned that most retailers and...

Drive productivity, compliance and revenue through automation

The use of too much paper cuts hiring efficiencies and weighs down your business. In fact, when reviewing the hiring practices of a publically traded restaurant chain, we found it spends $76,000 a year just to print applications. That's roughly 76 tons of paper. Automation, on the other hand, isn't the future.

Commentary: Share the wealth

Don Fox discusses the importance of keeping employees in the loop.

EEOC proposal bans employee background checks

The EEOC is proposing a ban on employers conducting criminal background checks on job applicants and current employees.

Is it "what" or "who" you hire?

One of the most critical —and sometimes frustrating — challenges managers face today is staffing. In the restaurant industry, being fully staffed with high-quality employees is paramount and a key to success.

Grow your pizza business with the Power of One

Consultant Kathleen Wood talks about her session at the 2011 Pizza Executive Summit.

Pizza Executive Summit: Growing your business with the 'Power of One'

Restaurants hoping to succeed in today's economic times must know who they are, what they are and where they are going, according to Kathleen Wood, a consultant who presented her "Power of One" strategy this week at the Pizza Executive...

Leverage social media outlets for your new hires

How did most of your applicants find you? Did they use a job board or did they walk in and ask one of your team members for an application? More and more employers these days are leveraging their social media...

Webinar: Pinpointing the metrics that matter in growing sales

Market Force-sponsored event highlights key factor in McDonald's dramatic turnaround.

PRSC: Using social media as recruitment, brand messaging tool

Mary Ellen Slayter, senior editor of SmartBrief, led a panel discussion titled "Taking the Social Media Leap" at People Report's Summer Camp Workforce Symposium in Dallas last week. Panelists talked about their experiences with intranets, social media policy and viral...

People Report Summer Camp analysts discuss workforce forecast

People Report Summer Camp addresses the rapidly changing marketplace and the ever-expanding ability to connect and engage via technology and social media.

NRA 2011: Providing incentives to loyal customers pays off

Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.

NRA 2011: People Matter's online training module

Kenny Oubre talks with editor Valerie Killifer about his company's web-based Learn Module.

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