Sales relationships critical for successful catering program

Managers should focus on training, tracking tools, time management and effective strategies.

Brand ambassadorship needs to be a top priority

How much can operators control experiences that diminish their store’s reputation?

New concept launch: From ideation to franchising

Fledgling concept creators discuss challenges, offer tips in starting a restaurant business from scratch.

A great find…and loss

He was a great find. An experienced fast food manager walked in and applied for an open shift manager position.

'Ma'am, it’s not a cup holder': Proper brand use of social media

Before getting into social media, it's important to figure out your brand identity and your strategy for presenting it.

The Domino’s Effect: Honest feedback yielding honest advertising

Some level of company candor is necessary in the days of social media.

NAPICS 2011: Finding the silver lining

The same economic conditions that pressured the restaurant industry are now creating tremendous growth opportunities.

NAPICS 2011: How to turn service into sales

Restaurant consultant provides tips on server-salesmanship training that could boost your bottom line by up to 10 percent.

Excessive exposure results in sunburn, frostbite, … violent robbery

Exposure to the elements for any length of time can lead to devastating consequences. Skin unprotected from the sun may result in serious sunburn.  With extended exposure to freezing temperatures, human tissue may be susceptible to frostbite.

2011 provides optimism for restaurant industry

Trends will surround healthy, sustainable, local, social and technological components.  

Rising food costs: The late night exchange

“Pizza, pizza, pizza! Everyday it’s pizza! I get so tired of the pizza that I eat for free as a benefit of working here. So, with a little ingenuity, our late night crew now gets a little variety in our diet.

Big three gear up for the big game

Pizza chains offer promotions, expect record-breaking orders for the biggest delivery day of the year.

Holiday business crime prevention tips

Typically crime increases during the holiday season, and stores and restaurants are not exempt. Unfortunately, dishonest people and criminals are attracted to cash businesses and resort to robbery, burglary, shoplifting, credit and gift card fraud, embezzlement, and theft. The following...

Setting boundaries for social networking in the workplace

With each passing day, social networking becomes further ingrained in our personal and work lives. The benefits of social networking in the workplace can be significant as it brings together distant locations, serves as a cost efficient recruiting and marketing...

Mentoring: A lost method for chain restaurant dividends?

Is the process of mentoring team members a lost art in your company? I hope not, because the positive investment of your time and energy in someone or a team can produce highly motivated leadership! That's leadership now for your...

QSR giants granted insurance benefits waivers

National Restaurant Association spokesperson believes progress means more restaurant insurance companies could successfully apply for waivers.

All this change is driving me crazy!

I was sure it would be a short, 15-minute lesson about e-mail to my 62-year old father. Tell him the basics, have him create and respond to an e-mail and then pat myself on the back for ushering my dad into the 21st century.

Anatomy of a 24-hour pizza restaurant

"It's always breakfast at Domino's" could be the new slogan for a University of Dayton-area store testing continual operation.

Planning store layouts? Consider the recycling and composting trend

As I travel the country, I see more and more operators, universities, airports and hotels collecting recyclables and compostables. If you’re planning new stores – or renovating existing ones – think about how collection of recyclable or compostable items could...

Perfecting the search for franchisees

Executives are pursuing very specific individuals through new methods.

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