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While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features that make a QSR stand out.
In the age of social media, companies should have immediate crisis plans and proactive training programs.
Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.
Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.
Cross training allows your business to function with a lean staff, without that constant fear of being caught understaffed.
Look at any costs of doing something a little extra for your guests as part of your marketing program.
Earlier this month I ran across an article in Freakonomics referencing a study that showed "wearing a white lab coat — a piece of clothing associated with care and attentiveness — improved performance on tests requiring close and sustained attention."...
Identifying and avoiding potential contamination starts with the very basics in the kitchen.
Make a long-lasting connection with your key stakeholders.
You got in the hospitality business to make your home your guest's home, treat them well and they will tell their friends.
If a candidate isn't serious enough to take a short assessment, the odds are he or she won't turn out to be one of your top performers.
With gas prices rising, consumers will be extra mindful where they spend their money, so this is a good time to go back to basics and take care of your guests.
New SCHEDULE module latest launch in PeopleMatter's Software-as-a-Service platform.
Help out with any positive economics news; it will boost consumer confidence and help your business.
It's Valentine's Day. I am sure that some of you celebrate, some of you don't and a few are the diehard anti-card-and-flowers type...
The restaurant industry is expected to grow this year, but realizing big profits will be a tall order in the face of rising food and labor costs. State minimum wage increases – ranging from 28 to 34 cents - could...
Corporate trainer outlines how great service can make up for mediocre food.
Louisville, Ky.-based Yum! Brands has found its sweet spot in China, posting 19 percent same-store sales growth in that country in 2011. The company reported results for its fourth quarter and full year 2011, ended Dec.
Over the holidays I watched “A Christmas Story” for the gazillionth time. One of the scenes in the movie is Ralphie getting his secret decoder ring to unlock the mysteries of the universe.
The association's 2012 Restaurant Industry Forecast predicts record sales of $632 billion, a 3.5 percent bump from 2011.
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