Good food, good service, fair prices

With gas prices rising, consumers will be extra mindful where they spend their money, so this is a good time to go back to basics and take care of your guests.

PeopleMatter launches real-time scheduling tool

New SCHEDULE module latest launch in PeopleMatter's Software-as-a-Service platform.

Jobs, consumer confidence & pizza

Help out with any positive economics news; it will boost consumer confidence and help your business.

Job descriptions — HR’s love letters

It's Valentine's Day. I am sure that some of you celebrate, some of you don't and a few are the diehard anti-card-and-flowers type...

Food fight: Combat rising costs with smarter hourly hiring

The restaurant industry is expected to grow this year, but realizing big profits will be a tall order in the face of rising food and labor costs. State minimum wage increases – ranging from 28 to 34 cents - could...

Five ways to improve customer experience

Corporate trainer outlines how great service can make up for mediocre food.

Yum! Brands to continue bullish growth after posting 30% profit

Louisville, Ky.-based Yum! Brands has found its sweet spot in China, posting 19 percent same-store sales growth in that country in 2011. The company reported results for its fourth quarter and full year 2011, ended Dec.

The Secret Decoder Ring and Loss Prevention

Over the holidays I watched “A Christmas Story” for the gazillionth time. One of the scenes in the movie is Ralphie getting his secret decoder ring to unlock the mysteries of the universe.

NRA: Food costs become restaurant operators' top concern

The association's 2012 Restaurant Industry Forecast predicts record sales of $632 billion, a 3.5 percent bump from 2011.

As serious as a heart attack

It's a good idea to designate a senior member of the waitstaff or a manager to be the point person when dealing with diners with allergy concerns.

Commentary: Be wary of hiring social media 'experts'

By Debbie Goldberg I just have to get this off my chest. It's seems that at least once or twice a month I hear that so-and-so has decided to open their own business as a Social Media "Expert." Ugh. Malcolm...

Pizza Hut listed among top global brands

Based on financial performance and brand strength, Pizza Hut was listed as No. 81 on Interbrand’s top 100 global brands of 2011.  Interbrand, a global brand consulting firm, recognized Pizza Hut’s menu expansion, with the addition of pasta and wings, as a positive step away from the brand’s single-product reputation.

What else can I get you?

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

But I thought it was being done – Inspecting the expected

We may have too much faith that it cannot happen, or won’t happen or we’re simply naïve. Perhaps we don’t seek, therefore we don’t find.

Screening your background screener

If your application process takes too long, it could repel top talent, leading to bad hires, high turnover and lost profits.

Revitalize ‘good service’: A foodservice must

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 65 percent and growth by more than 100 percent.

Gloves! The controversy continues – Part 1

To glove, or not to glove, that is the question. It’s a debate that has raged in foodservice circles for years and centers on the question of whether hand washing alone is effective in preventing foodborne illness. One side believes that hand washing is sufficient.

3 trends hitting foodservice

The next big thing to hit foodservice is gamification, especially in marketing.

A leopard that couldn’t change its spots

What exactly do you know about employees assigned to handle your deposits?

Tips on getting your employees through the holiday rush

There are still plenty of opportunities for your employees to make a lasting impression as hungry shoppers continue to check off their lists.

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