Technomic report says customers blame restaurants for third-party delivery service failures

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services.

Paytronix updates platform

Paytronix Systems has implemented upgrades to its Paytronix Platform. Capabilities include pay at the table, account filters UI, scoring and surveys. "Pay at Table, survey, scoring and all of the new analytics capabilities introduced to the Paytronix Campaign Center were...

RSR reveals digital gift card winners

Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations." "Consumers are increasingly engaging with retailers through digital channels first, creating a demand for the retailer to be where the customer is,"...

Paytronix announces winner of loyaltees award

Paytronix Systems announced the first winner of its 2016 Paytronix Loyaltees Awards — Pizza Ranch. The award is an annual program designed to spotlight Paytronix customers who use Paytronix technology with outstanding results, according to a news release. A 194-unit...

Stellar Loyalty, Splick.it/Onosys unveil collaboration

Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience. "We recognize the frustration and challenges that restaurants face trying to free up budget from system maintenance to effectively invest in...

NRA: Restaurateurs want technology without headaches

Only 12 percent of restaurant operators consider themselves to be cutting-edge in implementing technology, according to a recent study conducted by the National Restaurant Association and sponsored by American Express. “Research demonstrates the integral role technology can play in helping...

Managers waste food no more: HotSchedules and BiRite announce partnership

HotSchedules and BiRite Foodservice Distributors have announced a partnership intended to help restaurant and hospitality managers accurately order and monitor inventory. Managers can now receive BiRite products through HotSchedules inventory, according to a release. HotSchedules is an application that allows...

Cicis reports massive 17-state data breach

Here we go again. This time the victims are Cicis customers in at least 17 states. The pizza chain said this morning that an ongoing investigation now indicates that payment systems at dozens of locations were infected by malware in...

What are ya' drinking? New technology gives more accurate answer than ever

Beverage dispensing company Lancer has partnered with beverage data company Weissberger to create a platform that turns Lancer fountain dispensing machines into smart dispensers. Already, Coca-Cola and the U.S.

Oracle Hospitality unveils new POS and hospitality platform

Oracle Hospitality announced an upgraded release of Oracle Hospitality Simphony Cloud Service in a company press report. The new Oracle Hospitality POS and hospitality management platform supports mobile devices, streamlines table service operations and increases mobility for on-site managers. "Our...

Toppers adds IT leader to blaze trail into future

Toppers is taking a huge digital step for the brand's future with the recent hire of Tony Ellis as the chain's first vice president of information technology. His mission, according to a news release about the appointment, is to take...

Pizza Hut instant-chats customers

Pizza Hut, along with leading SaaS platform tech company, Conversable, said the chain has launched a new Pizza Hut social ordering platform or "chatbot" that allows the so-called "conversational ordering" from the brand's menu via Facebook Messenger and Twitter. "The...

Sports fans would embrace mobile food, drink ordering at events

Ever found yourself hungry at a sporting event, run to the concession and then, due to long lines, jog back to your seat so you don't miss alot of action? You're not alone. Long wait lines are a prime reason...

Grubhub offers restaurateurs access to consumer ratings and reviews

Grubhub, the online food delivery service, announced the launch of its new faceted ratings and reviews system in a press release. The new system provides insights into three aspects of the take-out experience, including delivery time and order accuracy, as well as food quality.

Fast casual industry still growing

The fast casual industry is growing at a steady rate and outranking its counterparts, according to a Technomic report. In year-over-year results, cumulative sales for the top 250 fast-casual chains were up 11.6 percent, a moderate decrease from the 13.5...

Domino's releases hot summer deal

Domino's is offering 50 percent off all menu-priced pizza orders placed online for one week, concluding Sunday,  according to a company press release. "Summer is a great time of the year for picnics, family gatherings and pool parties," Jenny Fouracre, Domino's spokesperson, said in the report.

DoorDash promises, delivers California service

DoorDash announced in a company press release its debut into specific regions of the Sacremento Valley, marking the door-to-door food delivery technology's 26th major city market across North America. According to the release, Sacramento consumers can order from hundreds of...

Uber defies Brexit in debuting new London food delivery service

Popular taxi-hailing service Uber is expanding its food delivery to a second location in Europe: London. Londoners can download the UberEATS app and order local favorites from eateries, including The Good Life Eatery, Chilango, Snog, Hotbox and more, according to...

Papa Murphy’s Bridg(es) the marketing gap

Papa Murphy's executives said this week that they will use Bridg software to track vital information like the frequency of customer visits and how much money a diner spends per visit, as well other consumer behavior and store data to...

IntelliDish coming to a commercial kitchen near you

The Diversey Care division of Sealed Air is rolling out a commercial dishwasher operating system, IntelliDish. The system is designed to ensure dishwasher performance and productivity, while being mindful of conservation, according to a press release. IntelliDish uses cloud-based monitoring...

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