It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)


Digital Dollars: Choosing a web ordering partner & driving online sales

Web ordering is driving sales for pizza and delivery restaurants: more than 50% of sales for some leading chains, In this guide, find expert tips on web ordering promotion, best practices to upsize online orders and increase frequency, and tips for choosing the right provider.

Type: White Paper

Sponsor: SpeedLine POS


Fuddruckers Modernizes with New Guest Paging System

Popular fast casual restaurant Fuddruckers prides themselves on creating the best and freshest burgers for their customers. Texas-based franchise owner David Futrell owns nine locations and has operated for over 10 years under a promise to deliver his guests only the best burgers on freshly baked buns.

Type: White Paper

Sponsor: Long Range Systems


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FEATURES


How an automated callback feature leads to happy customers and delivery staff

A call to tell customers their pizza is en route can lead to higher tips and quicker turnaround.

Five ways to improve your pizzeria's telecommunications

Reporting features can help operators save money and upsell.

Using technology to streamline your phone and delivery operations

You need communications system that helps you manage the entire customer ordering experience; one that can generate the business data you need to implement the right operational changes.

Upselling customers and getting the most out of advanced messaging

When your phone line is busy, or your staff too busy to do more than take orders, you will miss out on opportunities to upsell customers.

Improving efficiency through call reporting

There are now several phone and communications solutions on the market that come with reporting and advanced analytics as standard, including number of calls, staff response time, order processing time and more.

Using technology to upsell customers

On-hold messaging is now advanced enough to work as a successful marketing tool.

Improving the customer call experience

For pizzerias, particularly those without dine-in facilities, your phone system is more than a business tool, it's the lifeblood of your business and the primary source of contact with your customers. It is therefore critical that the customer's call experience...

How Coca-Cola's mobile credit campaign could change QSR

By Gary Schwartz My mobile pitch has always been "put an M in front": Take existing retail and Consumer Package Goods (CPG) processes like end cap, spiff, coupons, loyalty and POS and put a mobile element in the mix to...

Should you consider a virtual corporate office?

Here's why the brick-and-mortar office is dying -- and what you should welcome in its place.

Should you consider a virtual corporate office?

Here's why the brick-and-mortar office is dying -- and what you should welcome in its place.

Pizza most searched-for food on GPS

TeleNav's new survey reveals importance of updating Yellow Page listings, monitoring online reviews.

Pizza most searched-for food on GPS

TeleNav's new survey reveals importance of updating Yellow Page listings, monitoring online reviews.

Ten technologies that make for better business

These wide-ranging solutions tackle pizzeria issues both timeless and trendy. 

Ten technologies that make for better business

These wide-ranging solutions tackle pizzeria issues both timeless and trendy. 

Ask the Experts: Pizzerias and PCI

Do operators really understand what PCI means?

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Telecommunications applications and opportunities on Pizza Marketplace.

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