Sutus launches LiveCoach order taking technology

SUTUS Inc., a technology specialist for the pizza franchise industry, has announced the launch of LiveCoach, a new technology feature that gives pizza delivery locations a new way to train staff during the order taking process. SUTUS LiveCoach allows managers...

FEATURES


How an automated callback feature leads to happy customers and delivery staff

A call to tell customers their pizza is en route can lead to higher tips and quicker turnaround.

Five ways to improve your pizzeria's telecommunications

Reporting features can help operators save money and upsell.

Using technology to streamline your phone and delivery operations

You need communications system that helps you manage the entire customer ordering experience; one that can generate the business data you need to implement the right operational changes.

Upselling customers and getting the most out of advanced messaging

When your phone line is busy, or your staff too busy to do more than take orders, you will miss out on opportunities to upsell customers.

Improving efficiency through call reporting

There are now several phone and communications solutions on the market that come with reporting and advanced analytics as standard, including number of calls, staff response time, order processing time and more.

Using technology to upsell customers

On-hold messaging is now advanced enough to work as a successful marketing tool.

Improving the customer call experience

For pizzerias, particularly those without dine-in facilities, your phone system is more than a business tool, it's the lifeblood of your business and the primary source of contact with your customers. It is therefore critical that the customer's call experience...

How Coca-Cola's mobile credit campaign could change QSR

By Gary Schwartz My mobile pitch has always been "put an M in front": Take existing retail and Consumer Package Goods (CPG) processes like end cap, spiff, coupons, loyalty and POS and put a mobile element in the mix to...

Should you consider a virtual corporate office?

Here's why the brick-and-mortar office is dying -- and what you should welcome in its place.

Should you consider a virtual corporate office?

Here's why the brick-and-mortar office is dying -- and what you should welcome in its place.

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NEWS


Little Caesars' new marketing campaign bets on reverse psychology

Little Caesars has introduced a new marketing campaign asking customers not to call the chain to order a pizza. The attempt at reverse psychology encourages guests to choose carry out instead for its $5 Hot-N-Ready pizza. The new commercial warns customers not to call 1-800-Try-Little-C.

Domino's Franchisee Association partners with SUTUS

SUTUS Inc., a technology specialist for the pizza franchise industry, announced that it has partnered with the Domino's Franchisee Association (DFA) to help Domino's franchisees improve their businesses through the use of technology. "Based on the positive feedback we have...

SUTUS solution now in use at more than 10,000 pizza franchises

SUTUS, a technology specialist for the pizza franchise industry, has announced that its single-platform telephony, data and networking solution is now being used by more than 10,000 franchise users across North America. Custom-engineered for the franchise industry, the company's Business...

Spectrio adds CallWorks to audio messaging offerings for pizzerias

Spectrio, a provider of audio messaging solutions, has signed a multi-year deal to become a reseller of CallWorks, a suite of audio messaging solutions serving almost 19,000 locations in the pizza industry. CallWorks is developed by Fidelity Communications, a provider...

Restaurants gain options to combat CC transaction fees

More restaurants, frustrated with expensive swipe fees, have completely banned credit card payments from their operations, according to a story in the New York Post. From the story: Some cash-only venues plant ATMs in a corner. Staffers point flustered customers...

New tech solutions to debut at NRA Show 2010

A number of technology providers will debut new solutions at this weekend's National Restaurant Association Restaurant, Hotel-Motel Show, May 22-25 at McCormick Place in Chicago.   New solutions include:   ParTech Inc.

New tech solutions to debut at NRA Show 2010

A number of technology providers will debut new solutions at this weekend's National Restaurant Association Restaurant, Hotel-Motel Show, May 22-25 at McCormick Place in Chicago.   New solutions include:   ParTech Inc.

NRA Show 2010 announces Kitchen Innovations Award recipients, bar program

The National Restaurant Association announced in a release the recipients of its prestigious 2010 Kitchen Innovations (KI) Award, which recognizes the most groundbreaking equipment on the global foodservice market as selected by an independent panel of experts. This year's awardees...

NRA Show 2010 announces Kitchen Innovations Award recipients, bar program

The National Restaurant Association announced in a release the recipients of its prestigious 2010 Kitchen Innovations (KI) Award, which recognizes the most groundbreaking equipment on the global foodservice market as selected by an independent panel of experts. This year's awardees...

Survey finds Palm Pre users prefer Pizza Hut

Android and Palm Pre users search for Pizza Hut when looking for a quick bite to eat, while iPhone and BlackBerry users prefer McDonald's. That's the word from Boston-based start-up uLocate Communications, which tracks mobile Web searches, Forbes reported today.

FireFly teams with MobiDines mobile ordering application

FireFly, developers of the Phoenix point-of-sale system, has announced it has teamed up with MobiDines to make it easier for customers to achieve instant gratification in mobile ordering. The initiative involves a customized ordering system that enables mobile phone users...

Papa Johns introduces the UK to mobile ordering

Though mobile ordering has existed in the United States for a couple of years now, the UK is just getting its first taste of mobile pizza, courtesy of Papa John's. UK-based online tech publication Electricpig reports that the Papa John's...

Pizza Pizza: Communication software deployment a success

Canadian pizza chain Pizza Pizza Ltd., which operates the Pizza Pizza and Pizza 73 brands, has been able to improve hiring and retention rates while lowering overhead costs with the use of the communications software suite Customer Interaction Center, the company has announced.   The CIC is produced by Indianapolis-based Interactive Intelligence.

NPC opens new call center

NPC International, the world's largest Pizza Hut franchisee, has opened a new call center in Pittsburg, Kan., according to a story in the Pittsburg Morning Sun. The company expects to employ 200 people at the center.

Miami Subs Pizza & Grill order system a success

FT. LAUDERDALE, Fla. -- Officials from Miami Subs Pizza & Grill said that a five-month, 25-store test of its proprietary "One Number, All Locations" order processing system for home and office delivery has shown average sales increases of sales of up to 20 percent per delivery store with about 15 percent attributed directly to the delivery program.

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