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When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.
Exceeding expectations on food taste is the best way to assure a great experience across generations.
Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.
Mazzio’s added a jalapeno stuffed crust pizza to its new menu platform.
Sriracha, according to CCD Innovation, is in 2014 what chipotle was in 2009.
Some pizza operators are committed to breakfast because it is a sales additive with few additions to fixed overhead costs.
Pierre Panos expects a ‘shakeout’ in the fast casual pizza subsegment.
Food quality now trumps location convenience for restaurant consumers.
Younger consumers are willing to pay extra for products from companies with positive social, environmental impacts.
Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an audience, so enable them.
With the majority of consumers carrying web-enabled, location-aware devices and demanding self-service options, the days of POS terminals in restaurants may be numbered.
Kids also want more healthful options from restaurants.
From using Google Glass for training, to cultivating a company culture without an office, Riggs looks at his favorite topics.
Pizza operators have everything they need to dive into the morning daypart, except eggs.
In addition to cost, choose a distributor based on their food safety record and customer service metrics, as well as their sanitation practices.
We see urban foraging characteristics in the food truck trend, as well as with consumers who seek out brands' secret menus.
The meteoric growth in smartphone use, as presented by Kleiner Perkins Caufield & Byers Partner Mary Meeker, provides ample reason for operators to amp up their mobile presence.
Brands’ innovation processes should be influenced directly by consumer feedback.
Most exhibitors agreed this year’s traffic provided better quality leads.
An online customer is more likely to re-order within 60 days than a walk-in customer, simply because the platform is more accessible.
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