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Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.
Gluten-free, non-wheat themes jump on the prediction list for the New Year.
Restaurants can build habit and frequency through digitally driven, one-to-one marketing campaigns.
To attract the top talent, you need to show them the career path, responsibility and a quality of life.
The company's new loyalty service allows customers to engage with a brand across multiple channels.
Wise operators check out farmers' markets, night markets and truck rodeos to see what's selling.
Kelly Roddy, CEO of Schlotsky's, was part of the CEO panel during the recent Fast Casual Executive Summit in New Orleans. He said that operators are currently experiencing tough challenges with the economy, the legislative environment and more competitive. To...
Watch the video to learn what Millennials expect from restaurants.
The 80 million-strong Millennial demographic currently accounts for about 21 percent of all consumer spending.
The couple sparred on immigration reform and the regulatory environment, among other topics.
A recent study indicating that a 90-percent order accuracy rate is considered to be best in class when it comes to drive-thru operations surprised me, particularly from my vantage point in the software as a service (SaaS) industry, in which...
The minimum wage strikes permeating throughout the restaurant industry continue to grow, with employees in nearly 60 cities protesting right before Labor Day weekend. The heated debate has even carried over onto brands' social media pages, with supporters and dissenters...
Vegetables will soon be treated with the same care and creativity as proteins.
Freshness is the biggest driver of menu R&D, and the most important.
A solid mobile presence — one that adds to the guest experience — is how brands will maintain relevancy.
A greater focus on male-driven products is an admission that salad sales have plateaued.
Increased customer data means more opportunities to promote your brand.
Attendees of Fast Casual Executive Summit will learn strategies and best practices for using the mobile channel to build profitable relationships with Millennials.
One analyst said wage increases would add to food costs, which would then affect restaurant visits.
A petition has been sent to major restaurant chains citing their combined $7.35B in profits last year.
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