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A recent study indicating that a 90-percent order accuracy rate is considered to be best in class when it comes to drive-thru operations surprised me, particularly from my vantage point in the software as a service (SaaS) industry, in which...
The minimum wage strikes permeating throughout the restaurant industry continue to grow, with employees in nearly 60 cities protesting right before Labor Day weekend. The heated debate has even carried over onto brands' social media pages, with supporters and dissenters...
Vegetables will soon be treated with the same care and creativity as proteins.
Freshness is the biggest driver of menu R&D, and the most important.
A solid mobile presence — one that adds to the guest experience — is how brands will maintain relevancy.
A greater focus on male-driven products is an admission that salad sales have plateaued.
Increased customer data means more opportunities to promote your brand.
Attendees of Fast Casual Executive Summit will learn strategies and best practices for using the mobile channel to build profitable relationships with Millennials.
One analyst said wage increases would add to food costs, which would then affect restaurant visits.
A petition has been sent to major restaurant chains citing their combined $7.35B in profits last year.
The top restaurant brand this year is Patxi's Pizza, No. 1215 overall and 24th in the food and beverage category.
Corporate and franchisee teams should turn to social intelligence to examine their brand reputation and operational performance by location.
How can diners make responsible, healthy choices when they don't have the information they need?
It's not enough to just have functional and emotional products anymore; consumers want to participate.
In Europe, a commission has set a goal to make pizza healthier.
In a faster-paced, mobile, customer-dominated, global economy, service and experience become priorities.
Food production technologies are emerging to keep up with overpopulation and climate change concerns.
In a confusing picture, it seems that restaurant operators are feeling upbeat, but overall, the number of away-from-home eating occasions are slipping a bit.
Thousands of minimum-wage employees, most of them in the limited-service restaurant industry, are planning to walk off their jobs next week in what is being called "an unprecedented wave of strikes." The organized strike is planned for July 29 in...
As the middle class is squeezed, those operators that serve them will find their customer counts slipping.
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