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Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an audience, so enable them.
With the majority of consumers carrying web-enabled, location-aware devices and demanding self-service options, the days of POS terminals in restaurants may be numbered.
Kids also want more healthful options from restaurants.
From using Google Glass for training, to cultivating a company culture without an office, Riggs looks at his favorite topics.
Pizza operators have everything they need to dive into the morning daypart, except eggs.
In addition to cost, choose a distributor based on their food safety record and customer service metrics, as well as their sanitation practices.
We see urban foraging characteristics in the food truck trend, as well as with consumers who seek out brands' secret menus.
The meteoric growth in smartphone use, as presented by Kleiner Perkins Caufield & Byers Partner Mary Meeker, provides ample reason for operators to amp up their mobile presence.
Brands’ innovation processes should be influenced directly by consumer feedback.
Most exhibitors agreed this year’s traffic provided better quality leads.
An online customer is more likely to re-order within 60 days than a walk-in customer, simply because the platform is more accessible.
Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.
Carryout concepts are in step with consumers' time-pressed demands and startup costs are lower than traditional units.
Gas prices starting to fall after spring peak.
More QSRs and full-service restaurants are expected to realign their formats to compete more aggressively.
Of those planning to hire for the summer, 74 percent expect to have the positions filled by the end of May.
Most Americans now own a smartphone and are using them to shop and eat out.
Invasivor consumption is motivated by the desire to preserve native plant or animal species, and is tied to sustainability.
As Celiac Awareness Month approaches, one industry expert predicts the diet's growth will continue for the next few years.
A key finding of our first Millennial study was the mantra, "Useful is the new cool." In our follow up study, "Millennials as New Parents: The Rise of a New American Pragmatism," this mantra still applies, but with Millennial parents...