- WHITE PAPERS
Restaurant chains across the country are continuing to build and execute loyalty programs that provide immediate and sustainable results. Loyal customers have the power to revive stagnant brands and help industry leaders remain competitive, which is particularly important in an uncertain economic climate.
Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services.
Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations." "Consumers are increasingly engaging with retailers through digital channels first, creating a demand for the retailer to be where the customer is,"...
Only 12 percent of restaurant operators consider themselves to be cutting-edge in implementing technology, according to a recent study conducted by the National Restaurant Association and sponsored by American Express. “Research demonstrates the integral role technology can play in helping...
Dollar sales of smoothie makers declined during the first part of 2016, a press release said. According to the NPD Group, a global information company, dollar sales of these systems declined 10 percent.
Grubhub, the online food delivery service, announced the launch of its new faceted ratings and reviews system in a press release. The new system provides insights into three aspects of the take-out experience, including delivery time and order accuracy, as well as food quality.
The fast casual industry is growing at a steady rate and outranking its counterparts, according to a Technomic report. In year-over-year results, cumulative sales for the top 250 fast-casual chains were up 11.6 percent, a moderate decrease from the 13.5...
The restaurant industry is no longer defined by creative entrees and sides — beverages are pouring into the spotlight. In fact, they are now driving 45 percent of all restaurant visits, according to a report by The Coca-Cola Company, so...
The popularity of the sandwich isn't slowing down, according to Technavio analysts, who recently predicted the global sandwich market will exceed $9 billion by 2020. A Technavio research study discusses the present scenario and growth prospects of the global sandwiches...
Today, almost every reputable brand is on social media. But in this competitive market, it's about more than simply having a social presence.
Original Review, a customer insight solutions company, has launched its OR Customer Insight Platform, to help restaurants track real-time feedback and collect external reviews, according to a company press release. The OR Customer Insight Platform uses a short survey to...
With a -0.7 percent same-store sales growth, March represented the second worst month since February of 2014. Only January 2016, was slightly weaker at -0.8 percent sales growth.
The fast casual segment increased 10.4 percent, and Asian concepts grew by 9.3 percent from 2014 to 2015.
A new report from Oracle Hospitality — "Millennials and Hospitality: The Redefinition of Service" — highlights the ways in which hospitality operators need to adapt their services to meet the individual needs of millennials
Ninety-one percent of hourly employers anticipate hiring the same or more workers this summer compared to last year.
A new large-scale consumer study conducted by Market Force Information reveals America's favorite quick service restaurants chains in four popular food categories.
Paytronix Systems announces third winner of its 2016 Paytronix Loyaltees Awards.
Blaze Fast-Fire'd Pizza President and COO Jim Mizes said the chain "delivered strong performance in 2015 by successfully executing on our growth strategy."
Chain restaurants posted positive same-store sales growth of 0.4 percent in February after a slow January.
Franchise sector 2016 job growth in the U.S. was up by 18,500 in February, according to the latest ADP National Franchise Report.