Q3 restaurant visits decline, fast casual is no exception

Although traffic growth at U.S. restaurants remained flat during the first half of 2016, Q3 results were even worse, according to The NPD Group, which found that total foodservice visits declined by 1 percent in the third quarter.

Old Chicago looking for franchisees

Old Chicago Pizza & Taproom is looking for franchisees in Illinois, Indiana and Ohio to help grow the brand's presence in those areas, according to a press release. "The growing demand for a unique dining experience and customized selection of...

Technomic downgrades restaurant growth projections

The company said its May results released for the two-year period were overly optimistic and that declining traffic across food service has prompted the company to modify its restaurant industry growth projections through 2017.

Free webinar: How to Create Loyal Guest Behavior

Restaurant chains across the country are continuing to build and execute loyalty programs that provide immediate and sustainable results. Loyal customers have the power to revive stagnant brands and help industry leaders remain competitive, which is particularly important in an uncertain economic climate.

Technomic report says customers blame restaurants for third-party delivery service failures

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services.

RSR reveals digital gift card winners

Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations." "Consumers are increasingly engaging with retailers through digital channels first, creating a demand for the retailer to be where the customer is,"...

NRA: Restaurateurs want technology without headaches

Only 12 percent of restaurant operators consider themselves to be cutting-edge in implementing technology, according to a recent study conducted by the National Restaurant Association and sponsored by American Express. “Research demonstrates the integral role technology can play in helping...

Smoothie system sales down, the NPD Group finds

Dollar sales of smoothie makers declined during the first part of 2016, a press release said. According to the NPD Group, a global information company, dollar sales of these systems declined 10 percent.

Grubhub offers restaurateurs access to consumer ratings and reviews

Grubhub, the online food delivery service, announced the launch of its new faceted ratings and reviews system in a press release. The new system provides insights into three aspects of the take-out experience, including delivery time and order accuracy, as well as food quality.

Fast casual industry still growing

The fast casual industry is growing at a steady rate and outranking its counterparts, according to a Technomic report. In year-over-year results, cumulative sales for the top 250 fast-casual chains were up 11.6 percent, a moderate decrease from the 13.5...

Report: How to get ahead of beverage trends to increase profits

The restaurant industry is no longer defined by creative entrees and sides — beverages are pouring into the spotlight. In fact, they are now driving 45 percent of all restaurant visits, according to a report by The Coca-Cola Company, so...

Study: Customers still singing 'ode to the sandwich'

The popularity of the sandwich isn't slowing down, according to Technavio analysts, who recently predicted the global sandwich market will exceed $9 billion by 2020. A Technavio research study discusses the present scenario and growth prospects of the global sandwiches...

Free webinar: 'Learn How to Turn Social Followers into Brand Advocates'

Today, almost every reputable brand is on social media. But in this competitive market, it's about more than simply having a social presence.

Company launches mobile feedback platform

Original Review, a customer insight solutions company, has launched its OR Customer Insight Platform, to help restaurants track real-time feedback and collect external reviews, according to a company press release. The OR Customer Insight Platform uses a short survey to...

Report: Restaurants suffer negative Q1 growth after lagging March sales

With a -0.7 percent same-store sales growth, March represented the second worst month since February of 2014. Only January 2016, was slightly weaker at -0.8 percent sales growth.

Report: Fast casual, Asian concepts driving industry growth

The fast casual segment increased 10.4 percent, and Asian concepts grew by 9.3 percent from 2014 to 2015.

Global study: Millennials' mobile use reshaping hospitality industry

A new report from Oracle Hospitality — "Millennials and Hospitality: The Redefinition of Service" — highlights the ways in which hospitality operators need to adapt their services to meet the individual needs of millennials

Restaurants gear up for summer hiring season

Ninety-one percent of hourly employers anticipate hiring the same or more workers this summer compared to last year.

New study reveals America's favorite restaurants

A new large-scale consumer study conducted by Market Force Information reveals America's favorite quick service restaurants chains in four popular food categories.

California Pizza Kitchen wins Paytronix Loyaltees Mobile Engagement Award

Paytronix Systems announces third winner of its 2016 Paytronix Loyaltees Awards.

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