Restaurant insiders highlight the latest mobile ordering, loyalty trends

 
June 2, 2014

Three mobile experts discuss current trends in ordering and loyalty. Noah Glass, founder of OLO, said in the nine years since his company's been in the mobile ordering space, the number of consumers with smartphones has jumped from 5 to 70 percent. Now, consumers want on-demand apps that can allow them to receive faster service and more accurate orders.

Punchh's Sastry Penumarthy spoke about the changing nature of loyalty programs. Now, he said, operators have a single view of their customers across all touchpoints; they know when they're visiting, what they order, everything. This allows brands to target their customers more specifically.

Splick.It's Cameron Theil said iBeacon technology is emerging, which alerts restaurant employees when a customer enters the store. This solves the problem of ensuring hot coffee and fresh food for mobile orders.


Topics: Loyalty Programs, Online / Mobile / Social, Online Ordering


Japanese Domino's customers get pies by reindeer

Domino's — never one to shy away from a delivery challenge — has opted to go "old school" for its latest delivery dilemma work-around in the snowy northernmost part of Japan, Hokkaido. The chain is dispatching antlered delivery drivers this...

C-Speak: How Fazoli's CEO keeps dishing out growth

Carl Howard discusses how he turned a failing QSR brand into a thriving fast casual franchise and why he believes his work isn't quite yet done.

Sponsored by: Fazoli's

How mobile allows Cici's Pizza to deliver enhanced customer experience

Tim Tang of Hughes interviewed Douglas Kwong, Digital Director of Cicis Pizza at the 2016 CONNECT Mobile Innovation Summit, about how the chain uses digital marketing to delight its customers.

Fast Casual Exec Summit attendees learn that success isn't just about food, it's about the people

The Fast Casual Executive Summit 2016 brought together hundreds of c-level executives to learn from one another in Dana Point, California.

Video: Retailers dive into technology at Interactive Customer Experience Summit

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Getting your food safety plan FSMA-ready

Food safety training and FSMA preparation are critical components of successful food companies, and in this webinar FoodLogiQ and Gary Coleman will teach you the most important facts about food safety training.

How FSMA impacts the retail industry

Food safety and FSMA preparation are critical components of retail food companies, and in this webinar FoodLogiQ and Gina Kramer of Savour Food Safety International will teach you the most important facts about food safety in retail.

FSMA webinar: Managing certifications across your supply chain

Certifications are an important aspect of your food supply chain management, and in this webinar FoodLogiQ and Matt Regusci of WQS Food Verification and TrainToComply will teach you the most important facts about your certifications and what they mean for FSMA.

Video: Restaurant Franchising & Innovation Summit attendees party with a purpose

More than 140 restaurant execs, plus a variety of sponsors, attended the first Franchising Restaurant and Innovation Summit.


Related Content


Latest Content


comments powered by Disqus

Subscribe To Our Newsletter


NEWS

RESOURCES

TRENDING

FEATURES