Fast Food Chain Maintains Training Excellence with Online Tests

Tags: Franchising & Growth, Operations Management

Type: Case Study

The restaurants earn the designation of certified training restaurant by meeting many criteria including passing scores on an Operations Assessment, meeting criteria on the Training certification checklist, and having a current food safety certificate. The training managers ensure that manager trainees get complete training in food preparation and operations management.Popeyes requires all certified training managers to take an annual Questionmark™ Perception™ test to ensure their knowledge is up to date. Once manager candidates have completed their training, they too take the exam.

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