In a world where it takes much more effort to warrant a compliment than a complaint, people who can deliver exceptional customer service are the heart of service-industry success. Finding these people isn't easy. Is this person dependable? Will he or she steal? Does this person share our business values? Screening candidates with hiring assessments is a scientifically proven way to answer these questions, identify people with a service-mindset before they are on the frontlines with customers, and deliver significant returns for employers.