Would your employee training program make Dick and Jane
say Wow! 50 years ago? Its time for a new lesson in learning.
Connect the training dots to see how your training and evaluation
processes compare to service-industry companies like you.
The goal of any service-industry employerrestaurants, convenience
stores (c-stores), hospitality businesses or retailersis to provide
unparalleled customer service. This may be brushed off as a given
since, after all, its the name of the industry. But in truth, few in the space realize the importance of culture in achieving this goal.
Recent Immigration and Customs Enforcement (ICE) raids have
raised serious employment concerns in the service industry.
High turnover rates and large percentages of immigrant and
hourly workers increase employers risk for noncompliance. What
can businesses do to hire qualified employees and ensure legal
Your company could be leaving thousands of dollars on the table by failing to take advantage of federal tax credits aimed at getting people in certain groups into the workforce. This informational brief explains the basics of the Work Opportunity...
Whats worse than training your workers and losing them? Not training them and keeping them. Zig Ziglar, author and corporate success speaker, knows it, research proves it and companies are beginning to capitalize on it: there is a link between...
What makes LeapfrogPOS.com unique is its ability to fully integrate all aspects of your business. It easly scales from a single store to multiple -- from a single business to complex multi-unit environments with multiple owners and franchisees. It's the...
In 2011, we say goodbye to the "social media guru," the well-known Facebook "expert" and the hot chick with a hundred thousand followers. Today, we will say hello to the seasoned marketing professional. In this presentation, you will learn how to make social media and location-based marketing work for your restaurant.
The team is the reflection of the leader . If you are fired up, your team will follow suit. When your team is fired up, your customers order more, spend more and return more! In this presentation, you will learn...
In this presentation, business growth strategies are the topic of discussion. Concepts that are examined include key strategies for a successful franchisor/franchisee relationship, development of the core financial model and the creation and protection of the brand identity.
In this presentation, workforce leadership is examined. Topics of discussion include cultivating your company culture, the development of leaders within the company and the long-term cost of leadership development.
In this presentation, Scott DeFife of the National Restaurant Association discusses such topics as advocacy challenges facing the restaurant industry, healthcare reform, menu labeling, compliance, waste reduction and restaurant tax measures.
How do you increase customer loyalty, maximize the
relationship with your customers, and compete against the
myriad of marketing messages targeting your clientele?
A well-designed customer loyalty program can help, and
when supported by the right technology tools, it can give
you a real leg up in the quest to build your business.
Its no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization. Create a...
Running a pizzeria may have all the challenges of running any other restaurant with long hours and demanding customers. But when it comes to POS technology, your pizza restaurant has unique needs that cant be met by the software...
When you think of marketing your restaurant, are you still tied to the marketing techniques that worked 20 years ago? Advertising, door hangers, direct mail, and promotions are tried-and-true strategies that still work. But if you havent added online or...
In the pizza business, the tools you use to drive business profitability are as varied as the toppings you offer. And one of the biggest investments in business technology most restaurant owners make is a point-of-sale system.
Most SpeedLine users find that the POS has the biggest initial impact on their business results in the areas of cash control, loss prevention, labor cost management, customer service, and administrative efficiency.
Staffing a restaurant for service and efficiency is a challenge: You don't want teenagers twiddling their thumbs in the back when things are slow at the front counter. But when the rush hits, you need all hands on deck.
With food costs on the rise, the most successful restaurant operators take great care to manage inventory and limit waste. Inventory is cash on the shelves, and waste, over-stocking, theft, and spoilage immediately impact a restaurants bottom lineoften to the tune of thousands of dollars per year.
Restaurants are at high risk of credit card fraud. Its a risk that many restaurant operators underestimate and many are too confused by the technical requirements to protect their businesses effectively. In fact, while the risk is real, you...