Oct. 12, 2011
The goal of any service-industry employer—restaurants, convenience stores (c-stores), hospitality businesses or retailers—is to provide unparalleled customer service. This may be brushed off as a given since, after all, it's the name of the industry. But in truth, few in the space realize the importance of culture in achieving this goal.
Read this white paper from PeopleMatter to see how improving your company's customer service through better training is the key to growing your business.