Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

How do you increase customer loyalty, maximize the relationship with your customers, and compete against the myriad of marketing messages targeting your clientele? A well-designed customer loyalty …

Grand & Toy decided to expand their digital signage network to their business centres across the GTA following their success with in-store digital signage throughout their stores in Canada.

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

TELUS Mobility is enhancing the shopping experience with interactive technologies at the point of sale, thanks to LG and ADFLOW.

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees …

Follow industry leaders as they discuss current trends in fast casual dining, what customers are seeking, and how one company operates with a Guest-Driven attitude. Download the slides from …

Every business shares the same problem: Over time, we lose customers. Often called customer erosion, this is a big problem. Most merchants lose 20% of their customers every year, and some businesses …

If you manage any restaurant operation, chances are that you have heard of, are considering, or already employ an online ordering system. This is because these systems have become quite easy to setup …