D. B. "Libby" Libhart D.B. Libby Libhart has more than 30 years of experience in the loss prevention industry. He has provided security and safety leadership in retail settings such as department stores, drug stores and quick-service restaurants. Before launching his own company, LossBusters, Libby served as the Senior Director of U.S. Security and Safety for McDonalds Corp. He entered the QSR industry with Taco Bell and subsequently YUM Brands. www
Unexpected visits by the manager and/or owner may set the tone on performance expectations.
Make sure your cash collection container is equipped with a lock with a controlled key.
Do you know the warning signs of gang presence, to avoid their infiltration into your operation?
If you are confronted with peculiar and unexplained issues with cash management or inventory control, look beyond the 'usual suspects.'
Outline disciplinary procedures, which are necessary to change counterproductive behavior and put the violator on notice that future violations could result in suspensions and perhaps termination.
When business priorities require our attention, the security and safety priorities may slide down the list when they are not ingrained into the culture as core values.
Many of us may be familiar with the peculiar peccadillos of rock bands and divas for specified products in their dressing rooms. We've heard of demands for certain brands of water or required food for the traveling party.
When errors do occur and the cash handling performance is not within established guidelines, the appropriate action should be taken to correct the behavior or performance and get them in compliance.
The restaurant manager’s home phone rang. She recognized the cell phone number of her shift manager on the display.
Including loss prevention in your strategies to counter higher costs may give you a competitive advantage, and add 3 to 5 percent to the top line.
A lot of cash is exchanged at restaurants during the holiday season, making them a target for robbery.
Often, QSR windows are covered with advertizing or window clings; however, limited visibility from the outside provides cover for a robbery in progress.
Robbers pick the path of least resistance and for those who fail to implement the elements of robbery prevention, the chances of being robbed rise exponentially.
Studies on workplace behavior, criminal investigations on employee fraud, and anecdotal stories have proven that the workplace environment must be controlled to avoid theft.
A good loss prevention program starts with an assessment of the current processes in operation.
"Hey man; how do like your job at that fast food place?" "It’s alright. It gives me a bit of cash for some bills, and I get to eat for half price." "So, do you work much in the drive-thru?" "Yeah, I work the drive-thru cash quite a bit.
Crime Prevention through Environmental Design relies on the ability to deter criminal acts.
Employee Hotlines encourage employees to report incidences when they observe unsafe conditions or inappropriate behavior, and promotes a culture of ethical behavior and honesty.
Training your employees on how to detect counterfeit, and what to do when it occurs is an essential element of loss prevention and cash management plans.
Part 1 of "Is it real or counterfeit?" gave practical tips in teaching cashiers how to detect counterfeit currency. Anti-counterfeit technology has been embedded in U.S.