Are Millennials really that hard to please?

Exceeding expectations on food taste is the best way to assure a great experience across generations.

LevelUp: Consumers increase spending with iBeacon technology

by Will Hernandez — Editor, NetWorld Media Group

Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.

How Pie Five expanded using local marketing strategies

by Nicole Troxell — Associate Editor, Networld Media Group

The brand examines sales and coupons to find out what works, and also leverages word-of-mouth messaging from loyal customers.

5 ways to ramp up your restaurant's customer service

Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an…

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

How technology expands the customer experience beyond the restaurant

by Alicia Kelso — Editor, QSRWeb.com

A robust mobile platform can help brands create a faster, frictionless relationship with consumers.

Restaurant execs share successful mobile campaign stories

by Alicia Kelso — senior editor, QSRweb.com

Brands execs are finding success from mobile campaigns by using gamification, loyalty, payments and other features.

The top online ordering trends to help grow your restaurant

by Alicia Kelso — senior editor, QSRweb.com

An online customer is more likely to re-order within 60 days than a walk-in customer, simply because the platform is more accessible.

The difference between ‘OK’ and ‘delightful’ restaurant experiences

by Alicia Kelso — senior editor, QSRweb.com

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

Convenience, customization behind the rise of take-and-bake concepts

Carryout concepts are in step with consumers' time-pressed demands and startup costs are lower than traditional units.

Patxi's takes a cue from customers to mark 10 years

Pizza concepts have added variety and have stepped up their quality of ingredients, CEO says.

Why mystery shopping is still critical in the age of big data

by Alicia Kelso — Editor, QSRWeb.com

Mystery shoppers provide a different level of feedback than customers; don't discount either channel.

How to win more customers with gamification

If used right, gamification can foster greater efficiency and an overall improved customer experience.

Minsky's experiencing 'exponential' sales growth since online ordering launch

by Alicia Kelso — Editor, QSRWeb.com

The 15-unit brand wanted many of the same features the big chains offer, as consumers have come to expect them.

How defining customer segments can help you maximize revenues

With new customers, you get one chance to make a good impression and get them to come back frequently.

Your Pie leverages popular promotion to improve operations

by Alicia Kelso — Editor, QSRWeb.com

The 18-unit concept stocks and staffs in preparation of the one-day event, which nets a 300-percent sales jump.

'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit

The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.

Navigating the world of negative online reviews

by Alicia Kelso — Editor, QSRWeb.com

Denying that it happened is wrong; take responsibility.

Pizza Hut testing interactive tabletops

by Alicia Kelso — Editor, QSRWeb.com

The new technology allows customers to order, pay and play games via a touchscreen tabletop.

Unlocking the keys to a successful mobile campaign

by Alicia Kelso — Editor, QSRWeb.com

New report sheds light on the increasing influence of mobile ads on limited-service restaurant consumers.