Competition, consumers driving the open-kitchen trend

by Alicia Kelso — Editor, QSRWeb.com

Showing customers your ingredients and preparation processes provides a better connection with them, experts say.

Keys to effective marketing on a tight budget

by Alicia Kelso — Editor, QSRWeb.com

Scott Anthony incentivizes his employees to spread the word about his pizzeria.

Restaurateur: The answer to a customer is always yes

by Alicia Kelso — Editor, QSRWeb.com

Cameron Mitchell says if associates are valued, they will take better care of the customers.

How to productively address negative reviews about your restaurant

Take control by responding to complaints with compassion and addressing issues at the store level.

Domino's, Ford team up for in-car ordering platform

Easy Order will be available to consumers in mid-2014 and will be available on more than 1 million Ford vehicles.

Three restaurant website trends that are here to stay in 2014

Menus, hours, etc., are much easier to access via mobile devices when you have a mobile-friendly website.

Customer experience research unveils shortcomings in restaurant industry

Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.

CEO: EMN8 rebrands to keep up with digital, international trends

by Alicia Kelso — Editor, QSRWeb.com

The company's new loyalty service allows customers to engage with a brand across multiple channels.

Chuck E. Cheese's brings focus back to birthday parties

by Alicia Kelso — Editor, QSRWeb.com

The company is testing three new major attractions for kids, as well as a new token price structure.

Pay-at-table app adds marketing, customer feedback features

TabbedOut's new feature allows merchants to track information about customer visits and order preferences.

Uno Chicago Grill engages customers with tabletop technology

Casual dining is the last space where customers give their credit card to someone who walks away with it.

FCES panel: Ready or not, mobile payments are coming

Mobile payments provide the ability to more personally interact with your guests, and gain more data about their habits.

How to get a customer to come back to your restaurant

The most successful small businesses get more than 60 to 70 percent of their customers coming back on a monthly basis.

3 tips for responding to Yelp reviews

Sending a private message is like sending a personal email and is best used to thank patrons for writing a positive review.

Fun and games: Why restaurant customers respond to gamification apps

Gamification elements, like points and feedback, make us want to continue participating and engaging with the brand.

How tablets are changing the dining experience

Tableside tablet developers recently reported a month-to-month growth rate of 35 percent in adoption by restaurants.

Do you know your customer loyalty quotient?

Customers buy 20 percent more product and also accelerate purchase frequency by 20 percent when motivated by a reward.

CFO: Domino's digital channels enhance brand, loyalty

by Alicia Kelso — Editor, QSRWeb.com

Data from digital platforms allows brands to create more targeted promotions based on customers' behavior and history.

Papa Murphy's prototype created to redefine Take 'N Bake

by Alicia Kelso — Editor, QSRWeb.com

Digital menu boards are a key design feature in the brand's new store design.

How negative word-of-mouth marketing can help your brand

Negative comments indicate brand passion that can be turned into engagement.