Customer Service / Experience Features

Reality star Karlie Redd talks good food, service, location at Fast Casual Executive Summit

by Mandy Wolf Detwiler — Editor, Connect Media

Love and Hip Hop Atlanta star Karlie Redd shared brand success insight with attendees at the Fast Casual Executive Summit in Austin, Texas, on Sunday.

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How Rosso Pomodoro Pizza's Italian roots and artisanship are conquering the world

by Mandy Wolf Detwiler — Editor, Connect Media

Founded 25 years ago in Naples, Rosso Pomodoro is an international brand confidently expanding its Neapolitan-style pizza globally by focusing on authentic…

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How two young entrepreneurs are giving Pizza Guys a new face in SoCal

by Mandy Wolf Detwiler — Editor, Connect Media

United by high school sports and a passion for a distinct pizza brand, friends My Phan and Edward Phan overcame financial and logistical hurdles to launch two…

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The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

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Any way you slice it: How a small-town pizzeria became a big-time hit

by Mandy Wolf Detwiler — Editor, Connect Media

Driven by a passion for quality and a commitment to its community, The Slice has transformed from a small-town pizzeria into a thriving multi-location success…

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Gong cha, Crust Pizza leaders talk franchising in today's modern restaurant world

by Mandy Wolf Detwiler — Editor, Connect Media

A session at the Fast Casual Executive Summit will look at franchising dos and don'ts as well as the latest trends and innovations in franchising.

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The fixer-upper franchisee: How Chris Patel turned neglected Papa Johns locations into a 70-store powerhouse

by Mandy Wolf Detwiler — Editor, Connect Media

An entrepreneur with a background in finance leveraged his business acumen and a keen eye for opportunity to grow his Papa Johns franchise from four to 7…

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A taste of home: the 40-year legacy of Figaro's Italian Pizza

by Mandy Wolf Detwiler — Editor, Connect Media

After more than 40 years, Figaro's Italian Pizza continues to thrive as a nostalgic, small-town pizza franchise because of its innovative "We Bake or You Bake…

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Back to basics: Leona's Pizzeria & Restaurant revitalized by family's dedication, original recipes

by Mandy Wolf Detwiler — Editor, Connect Media

Leona's Pizzeria, a Chicago legacy brand celebrating its 75th anniversary, is experiencing a resurgence under new family ownership that's dedicated to…

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Pizza Inn proves some traditions (and value) never go out of style

by Mandy Wolf Detwiler — Editor, Connect Media

After surviving significant decline, Pizza Inn has engineered a remarkable comeback by leveraging its nostalgic buffet concept, achieving impressive financial…

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4th annual Pizza Leadership Virtual Summit to offer advice, tips to pizzeria operators

by Mandy Wolf Detwiler — Editor, Connect Media

The Pizza Leadership Virtual Summit will take place July 30 and will feature a keynote address with the president and CEO of Donatos Pizza and a variety of…

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30 years strong: Nick Sarillo's journey from carpenter to Chicago pizza icon

by Mandy Wolf Detwiler — Editor, Connect Media

After a disappointing dining experience, Nick Sarillo opened Nick's Pizza & Pub, which has thrived for 30 years by focusing on family connection through…

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Customer love fuels Blue Moon Pizza's next chapter

by Mandy Wolf Detwiler — Editor, Connect Media

Blue Moon Pizza, an Atlanta favorite, is set for growth under new partners Jordan Krolick and Jeff Goldt. Leveraging strong customer loyalty and a loved…

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From Florida favorite to franchise frontier: The rise of Cannoli Kitchen Pizza

by Mandy Wolf Detwiler — Editor, Connect Media

Cannoli Kitchen Pizza, a quick-service Italian restaurant that began as a beloved mom-and-pop pizzeria in Boca Raton, is now expanding nationwide through…

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The dough must go on: How Kyle McPhee built a 16-store Papa Murphy's franchise

by Mandy Wolf Detwiler — Editor, Connect Media

Kyle McPhee rose from a teenage prep worker to the owner of 16 Papa Murphy's franchises by revitalizing struggling stores while focusing on customer service…

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Kosher pizzeria boasts a stand-out menu

by Mandy Wolf Detwiler — Editor, Connect Media

Moshe Dahari and his brothers run Elite Pizza, a kosher pizzeria in Great Neck, New York. Keeping kosher is challenging but its focus on the community and…

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Marco’s Pizza franchisee leads with passion, product, people

by Mandy Wolf Detwiler — Editor, Connect Media

Marco's Pizza franchisee Robert Pina recently inked a deal for one of Marco's Pizza's biggest franchising agreements.

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Mountain Mike's Pizza takes top honors at Pizza Marketplace's Top 100 Movers & Shakers 2025 event

by Mandy Wolf Detwiler — Editor, Connect Media

Mountain Mike's Pizza took home the top honor at Pizza Marketplace's top brand of 2025. Cicis Pizza won a special award from Xrobotics, and David McKillips was…

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Wholly Stromboli brings New York, Detroit-style pizzas to small-town Colorado

by Mandy Wolf Detwiler — Editor, Connect Media

Wholly Stromboli stands out with its pizzas and stromboli in Ft. Lupton, Colorado.

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Jollibee North America president says company is ready for next-level growth

by Mandy Wolf Detwiler — Editor, Connect Media

At the Restaurant Franchising & Innovation Summit in Myrtle Beach, Maribeth dela Cruz, president North America for QSR chicken brand Jollibee, said the brand…

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