Domino's CEO not worried about emergence of fast casual pizza

by Alicia Kelso — Editor, QSRWeb.com

The big pizza players are taking share away from regionals and independents because of their technology advantage.

What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

Square CEO: Register's new features speed up service

by Alicia Kelso — Editor, QSRWeb.com

Legendary basketball coach John Wooden used to ingrain the fundamentals in his players' heads. He'd teach grown men how to tie their shoes before they'd even…

CiCi's Pizza adds to-go option for its signature buffet

by Alicia Kelso — Editor, QSRWeb.com

The brand's new Crisp Baked Wings have generated 40 percent more sales than its previous coated wings.

5 ways to turn customer complaints into incremental sales

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

Pie Five CEO: Fast casual pizza category fills a void

by Alicia Kelso — Editor, QSRWeb.com

By finding the right equipment, the brand has combined individualized, customized and fast.

Consumers rate Papa Murphy's as top overall restaurant chain

by Alicia Kelso — Editor, QSRWeb.com

The take-and-bake pizza chain ranked high for check and payment handling, cleanliness, order accuracy, value, convenience and takeout attributes and more.

How to get your restaurant to come up on a Google search

Google now factors in the number of Facebook, Twitter, Google Plus, and other social media chatter about your website, so it's a good idea to be active on at…

Pizza chains tip off March Madness promos

by Alicia Kelso — Editor, QSRWeb.com

Brands are betting on both No. 1 seeds and Cinderella upsets.

How to get your customers to avoid menu boredom

Offer suggestions to get customers to try something new, so they don't bring their business elsewhere.

Five ways to attract spring break customers

Extended hours, value offerings and promotional giveaways are keys to gaining traction with the college crowd.

Pizza operators ask DC for menu labeling flexibility

by Alicia Kelso — Editor, QSRWeb.com

Mandating menu boards for a segment that is dominated by delivery/carryout is one issue.

Five decisions that drive extreme customer loyalty

Customers respond well to companies that accept accountability when the chips are down.

Minsky's Pizza on a roll after 37 years

by Alicia Kelso — Editor, QSRWeb.com

The Kansas City, Mo., staple is launching a new beer on April 10: Minsky's Burlesque Lager.

Effective marketing on a shoestring budget

by Alicia Kelso — Editor, QSRWeb.com

People are three to four times more likely to buy from you if they know you.

Mobile apps strengthen brand-consumer relationships

A branded mobile app provides a direct link to loyal customers and provides new and powerful customer-level data.

How mobile can drive profits and differentiate your brand

According to a University of Chicago study, customers accelerate their purchase frequency by 20 percent when they're close to earning a reward, and they…

Pizza players prep for Super Bowl rush

by Alicia Kelso — Editor, QSRWeb.com

Game day is historically the busiest day of the year for pizza operators, who add supplies and staff to keep pace.

Experts predict 2013 restaurant trends

by Alicia Kelso — Editor, QSRWeb.com

Expect mobile and human resources technology to grow significantly.

5 features that frustrate restaurant website visitors

Every frustration that you eliminate from your restaurant's website removes a barrier that stops a visitor from becoming your customer.