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Customer Service / Experience Features

Wisconsin's Toppers Pizza aims for 500 stores by 2020

by Alicia Kelso — Editor, QSRWeb.com

CEO discusses expansion into new markets, brand differentiating.

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Commentary: 5 ways to deal with negative online reviews

Negative online reviews don't have to kill a restaurant's reputation.

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A look at Domino's new store prototype

by Alicia Kelso — Editor, QSRWeb.com

Slideshow highlights new design elements such as "Pizza Theater" and flatscreen TVs.

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College-aged Millennials shaping foodservice trends

by Alicia Kelso — Editor, QSRWeb.com

Trends such as ethnic cuisine, late-night ordering and meatless options expected to grow.

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How to fight for more social media resources in your company

by

Paradox: In an age of technology advances being gobbled like Pez, marketing and customer service are somehow getting more labor-intensive, not less.

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Tapping into the college Millennial foodservice consumer

by Alicia Kelso — Editor, QSRWeb.com

Younger consumers prefer snacks, late-night options.

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Domino's launches new logo, store design

by Alicia Kelso — Editor, QSRWeb.com

Store prototypes include flatscreen TVs, grab-and-go snack items and a viewing area to watch pizza preparation.

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Digital technology helping restaurant operators reach more guests

by Valerie Killifer — Editor, FastCasual.com

A Q&A with OLO founder and CEO Noah Glass on the new digital customer and the technology driving their dining experiences.

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Gatti's Pizza's gluten-free promotion sets record

by Alicia Kelso — Editor, QSRWeb.com

Gatti's restaurants in Austin answered more than 28,000 phone calls, and gave away more than $50,000 worth of gluten-free pizza to customers in one day.

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Papa John's Obamacare comments create social media firestorm

by Alicia Kelso — Editor, QSRWeb.com

During Q2 earnings call, CEO claimed Affordable Care Act would cause rise in pizza prices in order to protect shareholders.

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Vending innovations pose threat to restaurant market share

by Alicia Kelso — Editor, QSRWeb.com

Advances in technology help machines evolve from pretzel-filled office staples to fresh, quick pizza providers.

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Five ways to improve your pizzeria's telecommunications

by Alicia Kelso — Editor, QSRWeb.com

Reporting features can help operators save money and upsell.

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Will Instagram become a more effective marketing tool than Facebook?

by Alicia Kelso — Editor, QSRWeb.com

Brands are stepping up their photo-based campaigns.

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More pizza chains join Colorado wildfire relief

by Alicia Kelso — Editor, QSRWeb.com

Two companies channel their efforts to the American Red Cross.

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Digital menu boards showing up on food trucks

by Christopher Hall — w, t

Digital display used to display menu items and keep customers entertained with trivia and games.

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Report: Working wages remain low in the food industry

by Alicia Kelso — Editor, QSRWeb.com

Research by the Food Chain Workers' Alliance paints a dismal picture of working wages and conditions throughout the industry's five core segments – farmers…

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PizzaMarketplace launches Top 100 Movers & Shakers

by Alicia Kelso — Editor, QSRWeb.com

The inaugural Top 100 Movers & Shakers features a ranking of the top concepts, leaders and trends in the $38 billion pizza segment.

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Mobile: What your customers are using

by Alicia Kelso — Editor, QSRWeb.com

Panel discusses trends in the table and delivery service spaces as they apply to restaurant strategies.

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Chuck E. Cheese's tests gluten-free options

by Alicia Kelso — Editor, QSRWeb.com

Company will gauge results from Minnesota rollout before making a decision to go national.

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