Restaurants add multicultural training as minority populations grow

by Alicia Kelso — Editor, QSRWeb.com

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

Tips on creating a kid-friendly restaurant

Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.

Small details create frequent patrons

Look at any costs of doing something a little extra for your guests as part of your marketing program.

Study focuses on how to build loyalty among Hispanic consumers

Hispanics are more likely to visit a restaurant with friends and family than the general population.

5 ways mobile-based loyalty programs will grow your business

Mobile-based loyalty programs allow you to connect with your customers anytime through text messaging so you can send instant incentives, which can stimulate…

Commentary: Kentucky chains rush to get out Final Four promotions

by Alicia Kelso — Editor, QSRWeb.com

Louisville vs. Kentucky game leads to discounts for Papa John's, BoomBozz customers.

Nutritional kiosks move into the spotlight

by Alicia Kelso — Editor, QSRWeb.com

Impending menu labeling laws have some operators considering in-store technology.

Turning social media mentions into best-in-class business insight

Operators must understand the difference between marketing and operational insights from online feedback before they can use that information to their…

Chuck E. Cheese's plans to shift marketing focus to parents

by Alicia Kelso — Editor, QSRWeb.com

The big topic on CEC Entertainment's earnings call Thursday was Chuck E. Cheese's planned marketing shift from kids to parents.

Commentary: Pinterest offers restaurants another way to communicate with customers

Editor's note: This post was originally published on SmartBlog on Restaurants. For more foodservice news, sign up for Restaurant SmartBrief.

Survey: Domino's creates the most 'customer delight'

by Alicia Kelso — Editor, QSRWeb.com

Data also measured customer loyalty in QSR, casual dining categories.

Five ways to improve customer experience

by Alicia Kelso — Editor, QSRWeb.com

Corporate trainer outlines how great service can make up for mediocre food.

Tips on how to use Facebook as a business promotion tool

by Alicia Kelso — Editor, QSRWeb.com

Owner of ice cream shop discusses how to boost rankings and customer interaction.

Pizza segment readies for Super Bowl rush

by Alicia Kelso — Editor, QSRWeb.com

The big chains predict sales of 1 million to 2 million pizzas on Feb. 5.

Pizza Hut listed among top global brands

by Alicia Kelso — Editor, QSRWeb.com

Based on financial performance and brand strength, Pizza Hut was listed as No. 81 on Interbrand’s top 100 global brands of 2011. 

Domino's participating in blogger sponsorship pilot

by Alicia Kelso — Editor, QSRWeb.com

Merchants reward bloggers for sharing deals through online networks.

Domino's UK dabbles in augmented reality marketing

by Alicia Kelso — Editor, QSRWeb.com

There are Domino's Pizza posters displayed at more than 6,000 sites across Britain that include an augmented reality (AR) feature allowing customers to…

New Year's weekend provides rush for restaurants

by Alicia Kelso — Editor, QSRWeb.com

100 million Americans expected to patronize a restaurant for the holiday.

Tips on getting your employees through the holiday rush

by Valerie Killifer — senior editor, NetWorld Alliance

There are still plenty of opportunities for your employees to make a lasting impression as hungry shoppers continue to check off their lists.