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Customer Service / Experience Features

Commentary: When is a brand good enough?

By now, most people in the industry have probably digested the results of Consumer Reports magazine's rating of 53 "fast-food chains." I was extremely proud…

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NRA, Healthy Dining launch healthy menu initiative for kids

by Alicia Kelso — Editor, QSRWeb.com

Nineteen restaurant chains sign up as inaugural participants.

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Growing chains prove being different equals success

Several pizza concepts make Technomic’s list of Top 50 fastest-growing chains.

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Menu labeling doesn't have to be difficult (video)

PizzaMarketPlace Editor Cherryh Butler interviews Betsy Craig, owner of MenuTrinFo, about the importance of menu labeling.

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Pizza Executive Summit: 'It's hip to be Foursquare'

Social media was a hot topic this week at the Pizza Executive Summit in Chicago, where operators heard from a variety of professionals who use it to help grow…

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Webinar: Pinpointing the metrics that matter in growing sales

by Alicia Kelso — Editor, QSRWeb.com

Market Force-sponsored event highlights key factor in McDonald's dramatic turnaround.

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Uno’s new menu has global influence

by Alicia Kelso — Editor, QSRWeb.com

Offerings include new artisan thin crust pizzas with gourmet toppings.

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Commentary: Pizza Hut one of many chains helping with post-disaster efforts

Employee provides firsthand account of team's experience following the Joplin tornado, which included giving away more than 7,800 pizzas.

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What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

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NRA 2011: Providing incentives to loyal customers pays off

by Alicia Kelso — Editor, QSRWeb.com

Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.

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NRA 2011: Food Truck Spot doubles from inaugural year

by Alicia Kelso — Editor, QSRWeb.com

Exhibitors discussed increase in leads and enthusiasm for the mobility segment.

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Sales relationships critical for successful catering program

by Alicia Kelso — Editor, QSRWeb.com

Managers should focus on training, tracking tools, time management and effective strategies.

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Commentary: Domino's franchisee wows social media blogger

Editor's note: As restaurant operators try and find the magic formula for getting the best - and most profitable - response from their social media efforts…

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Nutritional calculators: The diner's guide to healthy eating

by Kim Williams — Reporter, NetWorld Alliance

Restaurants are embracing consumers' demand to know more.

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Pizza Executive Summit 2011 announces speakers, agenda

by Kim Williams — Reporter, NetWorld Alliance

The Pizza Executive Summit, an exclusive executive-only event produced by NetWorld Alliance and hosted by PizzaMarketplace.com, has finalized its keynote…

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Commentary: Protect sensitive data by improving document management practices

As fraud-related incidents increase within the restaurant industry, secure practices limit risk and improve operational efficiencies.

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Commentary: Food trucks lead the way in culinary innovation

Independent food truck operators don't have to deal with corporate bureaucracy, but still get a full entrepreneurial experience.

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The Domino’s Effect: Honest feedback yielding honest advertising

by Alicia Kelso — Editor, QSRWeb.com

Some level of company candor is necessary in the days of social media.

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