Customer Service / Experience Features

Spinning success: How one KC pizza brand pioneered local Neapolitan flavors

by Mandy Wolf Detwiler — Editor, Connect Media

Spin Pizza focuses on its Neapolitan flavors, and it passion for both its people and its customers.

Valentina's Pizzeria & Wine Bar: The pizza story that will inspire you

by Mandy Wolf Detwiler — Editor, Connect Media

Joe Carlucci realized his dream by opening Valentina's Pizzeria despite past failures. The secret to success? Passion, dedication and a strong team leading to…

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Mr Gatti's franchise dream comes true for long-time fans

by Mandy Wolf Detwiler — Editor, Connect Media

Jeff and Kristie Gleinig, new Mr Gatti's franchisees, are learning what the brand is all about.

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Convenience, consistency, connection: Keys to restaurant profit revealed

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant operators will learn how to improve profits through the guest experience at the Restaurant Franchising and Innovation Summit in Myrtle Beach, South…

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Timber Pizza Co. lead by 'dream team' both in leadership, culinary design

by Mandy Wolf Detwiler — Editor, Connect Media

Timber Pizza Co. was founded by tech execs turned pizza lovers, expanding to six units. The CEO focuses on franchising, venturing beyond mom-and-pop to a…

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Sal's Pizza an empire on Eastern seaboard

by Mandy Wolf Detwiler — Editor, Connect Media

Sal Lupoli started his pizza business in the northeast and has grown the company to 130 units.

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Pizza Marketplace's Top 5 Articles for 2024

by Mandy Wolf Detwiler — Editor, Connect Media

A look back at the top five articles that captured our audience's attention this year.

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How catering becomes lucrative for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Fast Casual Executive Summit discussed the ins and outs of catering and tech.

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Stoner's Pizza Joint burns bright as it grows

by Mandy Wolf Detwiler — Editor, Connect Media

Stoner's Pizza Joint has 50 units and will build another 15 next year. With its systems and franchising down, owner John Stetson expects the brand to excel as…

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How restaurants can stay ahead of the tech curve

by Mandy Wolf Detwiler — Editor, Connect Media

Brand leaders discussed the utilization of tech in their restaurants at the Fast Casual Executive Summit in Denver.

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Dough Boy Pizza: a chef-driven, tech-enabled pizza powerhouse

by Mandy Wolf Detwiler — Editor, Connect Media

Classically trained chef Erica Barrett went from Southern cooking to fast casual pizza when she opened Dough Boy Pizza. The brand is slated to have 10 units by…

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Snappy's 2nd act: Pizza chain reinvents itself for the future

by Mandy Wolf Detwiler — Editor, Connect Media

Snappy is under new ownership who is moving the company forward in both operations and franchising.

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How catering is increasing sales, actionable growth

by Mandy Wolf Detwiler — Editor, Connect Media

In a webinar sponsored by Checkmate, three experts look at how catering is increasing sales, trending upwards in its category and building its own business.

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Little Caesars aims to score big as NFL pizza sponsor

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has signed on as the Official Pizza Sponsor of the NFL. The partnership awards the Detroit-based pizza brand plenty of exposure and builds…

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New York Pizza sets up shop in Boston with long NYC roots

by Mandy Wolf Detwiler — Editor, Connect Media

New York Pizza has three locations in Boston. With a bevy of flavor combinations and tastes, the pizzeria serves something for everyone.

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Crust Pizza Co. scales in South, plans on growth in Southeast

by Mandy Wolf Detwiler — Editor, Connect Media

Crust Pizza Co. is scaling in the Southeast. With 27 units and 15 planned for next year, the brand could become your latest competition.

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Fast Casual Executive Summit session looks at menu trends as competitive edge

by Mandy Wolf Detwiler — Editor, Connect Media

A session at the Fast Casual Executive Summit session next month in Denver, Colorado, will explore diversifying menu options as a method to increase a…

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Best local marketing ideas for your pizza operation

by Mandy Wolf Detwiler — Editor, Connect Media

Marketing doesn't have to be costly or difficult. With these eight local marketing ideas, a pizzeria can effectively increase sales and customer involvement…

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