Customer Service / Experience Features

Little Caesars efficient POD Program attractive to franchisees

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has launched a modular unit program that is eco-friendly and attractive to potential franchisees. The inaugural POD location in Keokuk, Iowa…

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Old Scratch Pizza has ‘Midwesternly Neapolitan’ philosophy

by Mandy Wolf Detwiler — Editor, Connect Media

Dayton, Ohio-based Old Scratch Pizza has four locations. Founder Eric Soller calls the brand 'Midwesternly Neapolitan.' The pizza is rooted in Neapolitan…

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Karvelas Pizza Co. focuses on scratch-made food, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Karvelas Pizza Co. makes a splash in small-town Georgia with food made from scratch, a focus on customer service and a training program designed to help…

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Experts make predictions for restaurant operations in 2024

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant brands and industry experts weigh in on trends expected for the new year.

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Pizza Marketplace's most-clicked feature stories in 2023

by Mandy Wolf Detwiler — Editor, Connect Media

Pizza Marketplace's feature stories take look at everything from loyalty programs to operations both big and small. Here are the five most-clicked feature…

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Hard work pays off in pies for The Original Goodfella's

by Mandy Wolf Detwiler — Editor, Connect Media

The Original Goodfella's brought wood-fired pizza to Staten Island 30 years ago. With a new location and a well-constructed culture, the award-winning pizzeria…

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How Willow Street Pizza focuses on freshness, passion

by Mandy Wolf Detwiler — Editor, Connect Media

California-based Willow Street Pizza has two locations. The brand thrives on fresh ingredients, and it has several long-term employees who bring passion to…

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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

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Punxsy Pizza breaks the mold with unmatched dedication, upscale ingredients

by Mandy Wolf Detwiler — Editor, Connect Media

Scott Anthony started Punxsy Pizza in 2014 after running a mid-level regional franchise for nearly 20 years. Starting with a new name, number and his own…

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Cousins continue family legacy with Artichoke Basille’s Pizza success story

by Mandy Wolf Detwiler — Editor, Connect Media

Artichoke Basille's Pizza is a New York City mainstay with 16 units. The brand has begun to franchise, and a store might be coming to your community soon.

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Wiseguy Pizza shaped by worldly inspiration, dedication to quality

by Mandy Wolf Detwiler — Editor, Connect Media

Wiseguy Pizza, launched by Nuri Erol and now owned by Thompson Hospitality, had five locations in the D.C./Maryland/Virginia region. The brand has grown with…

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How Burattino Brick Oven Pizza is redefining the concept of neighborhood pizzerias

by Mandy Wolf Detwiler — Editor, Connect Media

Burattino Brick Oven Pizza has three locations and has become a destination location for diners in L.A. and Toronto. The neighborhood pizzeria doesn't have…

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Homegrown Tap & Dough growing from local joint to pizza empire

by Mandy Wolf Detwiler — Editor, Connect Media

Homegrown Tap & Dough has three locations with another two on the way. The Colorado-based brand focuses on its food quality and customer service to ensure it's…

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The evolution of Mazzio's Italian Eatery: Expanded menu, footprint makes brand a standout

by Mandy Wolf Detwiler — Editor, Connect Media

Mazzio's Italian Eatery is a 108-unit pizza brand based out of Oklahoma. For the past several years, the brand has been overhauling its existing restaurants…

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Buddy’s Pizza legacy lives on as originator of Detroit-style pizza

by Mandy Wolf Detwiler — Editor, Connect Media

Buddy's Pizza originated Detroit-style pizza, with its thick dough and crispy cheese edges. The brand leaves a lasting legacy even as it grows.

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Spin Pizza thrives on long history, chef-driven recipes

by Mandy Wolf Detwiler — Editor, Connect Media

Spin Pizza is based in Kansas City and has 15 units. Though the company has grown slowly, Spin officials have ensured the brand has sharp operations and a…

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Riko's Pizza combines proprietary recipes with a strong spirit

by Mandy Wolf Detwiler — Editor, Connect Media

Eight-unit Riko's Pizza is the brain child of founders Rico Imbrogno and Luigi Cardillo. The Connecticut pizza concept plans to open another three to four…

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Dewey's Pizza's focuses on values, tight operations

by Mandy Wolf Detwiler — Editor, Connect Media

Dewey's Pizza operates 25 stores as far west as Kansas City. The brand has tight operations and an eye on its values to make it a success.

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NYC’s Williamsburg Pizza builds following in Omaha, Nebraska

by Mandy Wolf Detwiler — Editor, Connect Media

Williamsburg Pizza has five locations in New York, and the brand recently opened its first restaurant in Omaha, Nebraska. Co-founder Aaron McCann says the…

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ICXA to honor Elevate winners at 7th annual summit

by Alicia Lavay — Executive Director, ICX Association

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…

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